Coaching:

Feedback

Bad Feedback vs. Good Feedback

Helpful Hints for Providing Feedback

"Life is like a combination lock; your job is to find the right number, in the right order, so you can have anything you want."

Bad Feedback

Good Feedback

Helpful Hints

Demotivates, focuses on blame; creates defensiveness and confrontation

Encourages, focuses on improvements – achieved or possible; creates trust and cooperation

• Create a contract to discuss issues; use motivational coaching techniques

• Acknowledge player's feelings and needs

• Don't emphasize the fault; suggest a remedy

Problem-oriented; does not improve skill

Solution-oriented; improves skills

• Focus on 'problem' not the 'person'; uncover root problems

• Jointly paint the picture of desired skill

• Jointly develop practical steps

Undermines confidence and self-esteem

Increases confidence in ability and potential

• Joint create positive – as opposed to negative – goals. Positive pleasure-oriented goals are much more powerful motivators than negative fear-based ones.

• Balance negatives and positives – the right combination of both is the most powerful motivating mix.

• Teach the coaches the rules of self-motivation

Leaves person guessing

Clarifies the current position and what to do next

• Verify with effective questions; ask for player's recap

• Joint develop an action  plan

Leaves person feeling 'judged'

Leaves person feeling 'helped' and inspired

• Use the Action – Impact – Desired Outcome (AID) model

• Invite the player to assess own performance first; guide him/her by asking effective questions

• Offer support for future