Business Leader

 

Sustainable Growth:

Performance Measurement System

360-Degree Assessment

Multi-rater Assessment by Supervisors, Peers, Subordinates, and Customers

By: Vadim Kotelnikov

Founder, Ten3 Business e-Coach Inspiration and Innovation Unlimited!

"Your most unhappy customers are your greatest source of learning." ~ Bill Gates

360-Degree Employee Evaluation

Getting feedback and appraisals from:

  1. Supervisors

  2. Peers

  3. Subordinates

  4. Customers

Two Kinds of 360-Degree Assessments

  1. Personality Assessment: HOW you do things; measures character and personality traits

  2. Competency Assessment: WHAT you do; measures discrete, work-related skills such as planning, organizing, staff development, teamwork, or performance feedback.

 

360-Degree Assessment

The 360-degree assessments are commonly used in corporations in management and leadership development programs.

 

In 360-degree assessment, the participant completes a self-assessment and also collects feedback from supervisors, peers, subordinates and customers (or sometimes vendors).

Benefits

The 360 feedback gives employees a deep understanding of their strengths and areas to develop. The advantage of 360-degree assessments is that you are able to compare your self-perceptions with feedback that shows how others – supervisors, peers, subordinates and customers – perceive you. Studies show that work performance improves when people receive 360-degree assessment feedback, and learning-type individuals who have the greatest skill or personality deficits benefit the most.

Community Feedback – a Simplified Version of 360 Feedback

"Community feedback" is a simplified version of 360 evaluation and feedback in which a small group of three to five people are selected by the manager and the employee to provide feedback. 

SMART EXECUTIVE (Ten3 Mini-course)