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Employees with Higher Job Satisfaction: |
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believe that the organization will be
satisfying in the long run
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care about the quality of their work
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create and deliver superior
value to the customer
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are more
committed to the organization
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have higher retention rates, and
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are more productive.
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Why Employee Satisfaction?
Retaining and finding the best
staff is becoming harder and harder. Positively influencing staff is one way
to develop an environment and
culture where
people want to do their best and want to stay.
Inspiring Culture
Success comes through
people. If you understand
what
motivates people, you have at your command the most powerful tool for
dealing with them to get them achieve extraordinary results.
"When companies are effective in satisfying
their employees, employees stay longer, make a deeper commitment to the
business, recommend ways to improve the company's products and services, and
work harder to satisfy the customer."1
Customer Success 360
"In almost every
survey of factors that motivate employees in the workplace, job
satisfaction is at or near the top of the list, far surpassing pay and
benefits."2 Creating a work environment that encourages
rapid response to customers' needs and attentive follow-through is the key
to leveraging the power of your service-profit chain. This is only possible
when people are
empowered to
make decisions and are
motivated to
solve problems. Encourage employees to go beyond the literal
boundaries of their jobs – to make suggestions for improvement – and you
will gain
not just a part, but the full potential of their contributions to the
business.
Energize Employees
The Power of Recognition
There is ample research to show people are more
motivated by recognition than money. Despite this "it is rare that a
business has a systematic process for thanking staff let alone some other
accomplishment above and beyond. Simple fact many of the coming X and Y
generation won’t put up with coercion and fear tactics to keep a job. They
will seek out work places that are positive, productive, able to learn new
skills and enjoyable. In short Employers of choice or “Good
Boss”™ environment."5
Inspiring People
Reward Systems
The greatest management principle is
that the things that get rewarded get done.
The only way employees will fulfill your dream is to share in the dream.
Reward systems are the mechanisms
that make this happen...
More
Inspirational Leadership:
10
Roles
Coach and train your people to greatness.
Make business fun...
More
Quick and Easy Kaizen
Quick and easy
Kaizen is aimed at
increasing
productivity,
quality, and worker satisfaction, all from a very grassroots level.
Every company employee is encouraged to come up with
ideas –
however small – that could improve his/her particular job activity, job
environment or any company process for that matter.
The employees are also
encouraged to implement their ideas as small changes can be done by the
worker him or herself with very little investment of time.
Quick and easy
Kaizen helps eliminate or reduce
wastes, promotes personal growth of employees and the company, provides
guidance for employees, and serves as a barometer of leadership. Each kaizen
may be small, but the cumulative effect is tremendous.
The quick and easy kaizen process works as
follows:
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The employee notices a problem or an
opportunity for improvement...
More
Case in Point
Canon
The six guidelines of the
Canon Production System (CPS)
are:
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Use competition and games to arouse
interest...
More
Empowering the
People Around You: 3 Rules
The three general
rules for
empowering the people around you, which apply to everyone
you meet, are appreciation, approval, and attention. Voice
your thanks and gratitude to others on every occasion.
Praise them for every accomplishment. And pay close
attention to them when they talk and want to interact with
you. These three behaviors alone will make you a master of human
interaction and will greatly empower the people around
you...
More
Managerial Communication
Coaching
“Some data show the
quality of the relationship between boss and subordinate is a major
predictor of intentions to remain,” says Davis Fitzhugh, professor
of business administration at Harvard University. “Coaching,
which can help managers talk with subordinates about their
developmental needs, absolutely affects the relationship positively.
And that’s a big payoff.” 4
Leadership-Management Synergy
A study of 100 executives
made by Manchester Inc. showed that a combination of change-oriented
coaching and growth-oriented coaching resulted in an average return
on investment of 5.7 times the initial investment, with a myriad of
specific improvements. For example, customer service improved 39%,
bottom line profitability increased 22%, working relationship with
direct reports improved as reported by 77% of executives, and job
satisfaction soared 61%...
More
The Fun Factor
As business today is about passion and winning and creating
new things, fun has become a big element in the
business strategy of many
highly successful businesses. No one should have a job they don't enjoy. "If
you don't wake up energized and excited about tackling a new set of
challenges, then you might be in the wrong job."3...
More
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