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Why Active
Listening? |
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Would you like
to:
Selling
Is Problem Solving
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encourage speakers to keep
communicating, to share more and go deeper?
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promote open
relationships?
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prompt your prospects to
release their feelings more easily?
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make your prospects feel
less controlled by you and less afraid of a negative response?
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Benefits of Active
Listening |
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It tends to open people up, to get
them to say more.
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It forces you to listen attentively
to others.
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It avoids misunderstandings, as you
have to confirm that you do really understand what the speaker
has said.
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What Is Active Listening?
Active listening is a structured form of
listening
and responding that focuses the attention on the speaker and
motivates
both the speaker and the listener.
Why Active Listening?
Often when people talk to
each other, they don't listen attentively or they don't show the
speaker they're listening. They are often distracted, think about
what they want to say or about something else. Such attitudes often
result in misunderstanding, conflicts, and broken relationships.
Active listening helps you avoid these
problems, improve
your
communication skills and build stronger relationships.
12 Active Listening Tips
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Mentally put yourself in other person’s
shoes.
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Keep the
conversation on what the speaker
says, not on what interests you.
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Spend more time listening than talking.
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Let the speaker talk. Do not dominate the
conversation and do not interrupt incessantly.
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Pay attention, never become preoccupied
with your own thoughts when others talk, take brief notes to concentrate
on what is being said.
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Do not finish the sentence of others.
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Do not answer questions with questions.
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Be aware of biases and
perceptions. Control your
biases and validate your assumptions.
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Encourage the speaker, provide
feedback
and paraphrase to show you are listening.
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Plan responses after the other person has
finished speaking, not while they are speaking.
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Analyze by looking at all the relevant
factors, ask clarifying and
open-ended questions.
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Summarize – walk the person through your
analysis.
Barriers To Effective
Listening...
Techniques of Active Listening...
Verbal Techniques of
Active Listening...
Non-verbal Techniques of
Active Listening...
Types of Listening...
To Listen Well You Must...
The Tao of Listening...
Managerial Approaches To
Active Listening...
Asking Effective
Questions...
Selling with NLP: Eight Steps of Active Listening...
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