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10 Essentials of Effective Communication |
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What's Empathy Got To Do
With It?
By: Bruna Martinuzzi |
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Listen – truly
listen to people.
Listen with your ears, eyes and heart. Pay attention to others'
body language, to their
tone of voice, to the hidden emotions behind what they are saying to
you, and to the context...
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14 Ways To Nourish Conflict
By: Linda Eve Diamond |
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If you love
conflict in your life, don't
listen to anyone. Especially if someone is already hot
under the collar, any sign of not listening will turn up the heat ...
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10 Rules of Listening
By: Linda Eve Diamond |
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Rule #10: Be Aware.
We must be aware of the speaker, aware of verbal and non-verbal
cues, and aware of our own listening strengths and challenges...
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Listen To What Is
Not Said
There is a real distinction between merely
hearing the words and really listening for the message.
When you listen effectively you understand what the
person is thinking and/or feeling from the other person’s own perspective. It is
as if you were standing in the other person’s shoes, seeing through his/her eyes
and listening through the person's ears. Your own viewpoint may be different and
you may not necessarily agree with the person, but as you listen, you understand
from the other's perspective. To listen effectively, you must be
actively involved
in the
communication process, and not just listening passively.1
Listen to how something is said.
We frequently concentrate so hard on what is said that we miss the importance of
the emotional reactions and attitudes related to what is said. Attitudes, and
emotional reactions may be more important.
The Tao of Effective Listening
Be empathic and nonjudgmental. You can be
accepting and respectful of the person and their feelings and beliefs without
invalidating or giving up your own position, or without agreeing with the
accuracy and validity of their view.
Listen to yourself.
Be aware of
your own emotions. Your feelings of sadness, anger, anxiety, fear or
happiness are often the first clue that your prospect is communicating an
important emotional message. Avoid the trap of quickly acting on your emotions.
For example, if you find yourself feeling angry, do not tell your prospect you
are angry; instead use your feeling of anger as a cue to find out more about
what he or she is saying.
Emotional Intelligence
Emotional energy is what runs the world.
Everyone is primarily emotional. Everything that people do, or refrain from
doing, is triggered by their deeper emotions.
"Emotional
Intelligence" refers to your capacity and skills to recognize your own
feelings and those of others, for
motivating yourself, and for managing
emotions well in yourself and in your
relationships...
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Your People Skills 360
Humorous Business Plan:
Great Communicator
Brief History:
"The greatest compliment that was ever paid me was
when someone asked me what I thought, and
attended to my answer."
–
Henry David Thoreau...
Communication Management Skills: "A good
memory and a tongue tied in the middle is a combination which gives
immortality to conversation."
– Mark Twain...
Operational Plan:
"If you
can't say anything nice about a man, let's hear it."
–
Unknown...
More
Humorous Business Plan:
Success in Love
Marketing strategy:
"True love comes quietly, without banners or
flashing lights. If you hear bells, get your
ears checked."
– Erich Segal...
More
Humorous Business Plan:
Successful Marriage
Milestones completed and future plans:
"No man is truly married until he understands every
word his wife is NOT saying."
– Unknown...
Marriage management skills:
"A good marriage would be between a blind
wife and a deaf husband."
–
Montaigne...
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Selling By Coaching
Treat your prospective customer as
a player who wants to achieve extraordinary results. You
are to help the player win.
Listen to words,
body language and emotions to understand
the player's both conscious and unconscious needs....
More |
