Winning Customers

 

Creating Customer Value:

Synergistic Marketing

Sales Success

Making Your Customers Happy to Buy from You

By: Vadim Kotelnikov

Author of Ten3 Business e-Coach  and mini-courses "Winning Customers" and "Your People Skills"

 

"People can have it in any color – so long as it's black." ~ Henry Ford 

Selling Is Problem Solving

The Best Customer Success Site

 

 

Synergistic Selling Customer Value Proposition Building Trust Be Different and Make a Difference Closing Sales Synergy Unique Selling Point (USP) Establishing Rapport Differentiation Strategies Effective Selling - SYNERGISTIC SELLING: Sell Yourself, Sell Your Company, Sell Your Product

Creating Customer Value

10 Lessons from Konosuke Matsushita

  • Don’t sell customers goods that they are attracted to; sell them goods that will benefit them... More

Customer Care

 

Estee Lauder's 15 Rules for Entrepreneurial Success

  1. Train the best sales force... More

Winning Customers (PowerPoint download)

6Ws of Corporate Growth

  1. Know HOW: know how compete, innovate, organize business processes, market and sell... More

Three Parts of the Selling Process

  1. Establishing rapport with the prospective customer

  2. Identifying the problem or need that the prospective customer has, consciously or subconsciously, or creating a need for a radically new product

  3. Presenting the solution and persuading the prospective customer to buy

Your Five Core Selling Skills1

  1. Sell benefits, not features.

  2. Ask your customer questions that will uncover their need for your products.

  3. Present solutions based on your products that satisfy the customers needs.

  4. Overcome objections they raise.

  5. Close sales.

How To Become an Irresistible Sales Communicator

Top 7 Principles

  • The Power of Emotional State Mastery

  • The Power of Personal Congruence & Integrity

  • The Power of Instant Rapport & Trust... More

 

Selling with NLP

8 Steps of Effective Listening

  • Listen to what is not said... More

Competitive Strategies

Survival Strategies

Market Leadership Strategies

Low cost/benefit ratio

Creating higher customer value

... More

Differentiation Strategies

Systemic Innovation

7 Interwoven Areas

  1. Marketing and Selling Innovation... More

Add More Value for Your Customer

  • Distinguish between what you are selling and what your customer is buying... More

Modern System Approach: Synergistic Marketing and Selling

Source: Agenda, Michael Hammer

Selling, in the old days, was largely and act of personal heroism. The key to successful selling was knowing the products and the customers. The effective sales rep would present his or her product or service in the best possible light, forge a bond with the buyer, and triumph over the competition.

 

This approach has little to do with the way sales are made in today's real world. Today's customers don't want products; they demand solutions, and solutions don't come in a box. They must be designed, fashioned to meet the customer's specific needs. Making such sales takes a lot more than personal charisma. Today's selling is system selling, solution selling, consultative selling; it entails analyzing customer needs, designing alternative solutions, scrutinizing costs, developing and implementing systems, and more.

Customer Success 360

This is not the work of a heroic individual sales rep. Modern selling is a team sport, and a complex one at that. Winning at it takes discipline and structure. Making it up as you go along is a recipe for disaster.

The 10 Key Project Leader Skills

Selling By Coaching

Treat your prospective customer as a player who wants to achieve extraordinary results. You are to help the player win. Listen to words, body language and emotions to understand the player's both conscious and unconscious needs.... More

Your People Skills 360

Customers for Life

By: Brian Tracy

The purpose of a business is to create and keep a customer. If a business successfully creates and keeps customers in a cost-effective way, it will make a profit while continuing to survive and thrive. If, for any reason, a business fails to attract or sustain a sufficient number of customers, it will experience losses. Too many losses will lead to the demise of the enterprise.

According to Dun and Bradstreet, the single, most important reason for the failure of businesses in America is lack of sales. And, of course, this refers to resales as well as initial sales. So your company’s job is to create and keep a customer, and your job is exactly the same. Remember, no matter what your official title is, you are a salesperson for yourself and your company... More

How To Present with Passion

Selling is a transfer of emotions. When you speak, do your listeners sense how strongly you believe in what you're saying? If you want people to give you their undivided attention and feel compelled to heed your advice, they must hear and see in you an unwavering commitment to your message... More

How To Make Great Presentations

10 Strategic Tips On How To Achieve High Visibility In Your Target Market

By: Glenn Ebersole

Strategic Tip #8: DON’T expect prospects to come to you without you reaching out to them. Don’t expect anything to happen if you don’t initiate contact... More

  Buzz Marketing

How To Create Amazingly Seductive Offers

An irresistible offer is an "invitation" that is so clearly compelling, so powerful, and so obviously attractive that no one in his/her mind could refuse.

The million-dollar question is: how can you make your offers amazingly seductive?

Here’re some "Whip Up An Immediate Buying Frenzy" tips... More

Apply 80/20 Rule

80/20 Principle helps you direct your attention where the real threat of competition exists. 80% of your revenue comes from 20% of your customers. Know who your top revenue-producing customers are and make sure you meet their needs to win their loyalty. "Focusing on 20% of your customers is a great deal easier than focusing on 100% of them." Being customer centered on all your customers is impossible. "But cherishing the core 20% is both feasible and highly rewarding."3... More

Five Bargaining Tips

  1. Be persistent. Don't expect to "win" the first time. Your first job is just to start the other person thinking.

  2. .. More

 

 Discover much more in the

FULL VERSION of e-Coach

Question Based Selling (QBS)...

Using Testimonials Effectively...

Selling By Serving...

The Endgame to Selling...

The Four Principles of Natural Selling...

The Power of Optimism...

Understanding What Motivates People...

Right Timing...

Offer a Bonus and Give a Deadline...

Spotting Trends versus Traditional Market Research...

The Tao of  Distribution Management...

22 Laws of Marketing: The Law of Heart (Emotion)...

Sustaining Market Demand for Your Product...

The Best Technique to Win the Customer Over...

Marketing & Selling Strategy at Different Company Growth Stages...

Understanding Risks Perceived by Customers...

Define Your Internal Core Marketing Message (CMM)...

Three R's of Marketing...

"When" Is a New "What"

Three Stages of the Marketing Process...

Five Components of Marketing...

Get the Most Out Of Available Information Technology Tools...

Learning from Successes and Failures...

Two Main Ways to Grow Revenue...

Credibility Marketing...

Customer Intimacy...

Listening to Your Customer...

Experiential Marketing...

Emotional Marketing...

Endgame To Selling...

Power of Personal Charisma...

Sales Forecast Worksheet...

10 Commandments of Power Positioning...

Jokes: Smart Selling...

 

 

Free Micro-courses

Ten3 Mini-courses

 Slides

Winning Customers

100

Your People Skills

40

3 Strategies of Market Leaders

125

Synergizing Value Chain

200

 

References:

  1. Practical Selling – Sales Foundations Course, Stewart Hutton

  2. Agenda, Michael Hammer

  3. The 80/20 Principle: The Secret to Success by Achieving More With Less, Richard Koch

  4. Secrets of Question Based Selling, Thomas A. Freese

  5. Natural Selling, Michael Oliver

  6. Selling With NLP, Kerry L. Johnson

  7. Three Strategies of Market Leaders, Vadim Kotelnikov

  8. Synergizing Value Chain, Vadim Kotelnikov

  9. Quick Guide to the Four Temperaments and Sales, Brad Cooper

  10. Secrets of Power Persuasion for Salespeople, Roger Dawson

  11. How To Connect in Business in 90 Seconds or Less, Nicholas Boothman

 

Yahoo! Small Business

Marketing Strategies

Creative Marketing

Selling Is Problem Solving

Make the Competition Irrelevant

Customer Success Quotes

Marketing and Selling Quotes

Effective Selling

4 Secrets for Selling Value Instead of Price

How To Present With Passion

The End Game To Selling

The ABC of Selling: Always Be Closing

Negotiation Tips

Conduct During Negotiations

Competitive Strategies

Sustainable Competitive Advantage

3 Strategies of Market Leaders

Innovation Is Love

7-Part Competitive Strategy of Microsoft

Internet Marketing

Internet Entrepreneur: Two Income Secrets

Internet Marketing 101

What Follow Up Method Really Works?

A Simple Secret To Seducing the Search Engines

Effective Pricing

How To Avoid the Most Common Pricing Mistakes

Retaining Customers

Customers Will Usually Come Back If...