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Sam Walton, the Founder of Walmart, credited the
rapid growth
of Walmart to his associates.
Sam Walton shared his vision for the company with
associates in a way that was nearly unheard of in
the industry. He made them partners in the success
of the company. |
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I think I overcame every
single one of my personal shortcomings by the sheer
passion
I brought to my work. I don't know if you're born with this kind of
passion, or if you can learn it. But I do know you need it. If
you
love your work, you'll be out there every day trying to do it
the best you possibly can, and pretty soon everybody around will
catch the passion from you – like a fever. |
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Constantly, day by day,
think of new and more interesting ways to
motivate
and challenge your partners.
Set high goals, encourage
competition,
and then
keep score. Make bets with outrageous payoffs. If things get
stale,
cross-pollinate; have managers
switch jobs with one another to
stay challenged. Keep everybody guessing as to what your next trick
is going to be. Don't become too predictable. |
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The more they know, the more they'll understand. The more
they understand, the more they'll care. Once they care, there's
no stopping them. If you don't trust your associates to know
what's going on, they'll know you really don't consider them
partners. Information is power, and the gain you get from
empowering your associates more than
offsets the risk
of informing your competitors. |
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A
paycheck
and a
stock option will buy one kind of loyalty. But
all of us like to be told how much somebody
appreciates what we do for them. We like to hear it often, and
especially when we have done something we're really proud of.
Nothing else can quite substitute for a few well-chosen, well-timed,
sincere words of praise. They're absolutely free
and worth a fortune.
Next 5 Rules |
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"Sam Walton credited the
rapid growth
of Walmart not just to the low costs that attracted his
customers, but also to his associates. He relied on them
to give customers the great shopping
experience
that would keep them coming back. Sam Walton firmly believed that this
partnership was what made Walmart great."
~ Walmart:
Our History |
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Swim upstream. Go the
other way. Ignore the conventional wisdom. If everybody else is doing it one
way, there's a good chance you can find your niche by going in exactly the
opposite direction. |
Sam Walton |
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