Customer Value Customer Value Journey   Customer Experience (CX) Holistic Approach Vadim Kotelnikov Founder             The aim of Customer Experience Management (CXM) is to ensure that customers are completely satisfied – or more than satisfied – in order to gain their loyalty and to turn them to repeat customers and brand ambassadors.     Love breeds love. Love your customers, and they will love you back. Vadim Kotelnikov       Coaching by Example   Helping people grow a Loving Creators What participants of INNOMPIC GAMES like most     The service-profit chain is a powerful phenomenon that stresses the importance of people – both employees and customers – and how linking them can leverage corporate performance. The service-profit chain is an equation that establishes the relationship between corporate policies, employee satisfaction, value creation, customer loyalty, and profitability.       The service-profit chain is a powerful phenomenon that stresses the importance of people – both employees and customers – and how linking them can leverage corporate performance. The service-profit chain is an equation that establishes the relationship between corporate policies, employee satisfaction, value creation, customer loyalty, and profitability.   Love for customers is the springhead of the cascade of innovations and the river of revenues.  >>> Vadim Kotelnikov         Sustainable Competitive Advantage  ←  Sources  ▪  Market Leadership     Why Companies Fail to Leverage the Service-Profit Chain: Main Obstacles       Customer Partnership Customer partnership is more than "putting customers first", or  finding mutually satisfactory solutions to shared problems, co-innovation, or beta-testing new products, or  a dedication to excellence in every sale or service encounter. It also requires commitment to forging long-term loving relationships that create dynamic synergies of knowledge, security, and adaptability for both parties.   Business Incubators Creating a Wonderful Experience for Tenants Innompic Games United Nationals United Innovators     After-sales service is extremely important; it is through such service that you get permanent customers.  >>> Konosuke Matsushita Panasonic It's our goal to know our customers' needs as well as or better than they do. Michael Dell Dell Inc. We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos Amazon   How To Build the Best Customer Experience  ▪  Customer Satisfaction  >>  Measure