Vadim Kotelnikov

Customer Experience (CX)

Holistic Approach

Vadim Kotelnikov, founder of 1000ventures - personal logo VadiK

Inventor Business e-Coach

Author Innoball

Founder Innompic Games icon

 

 

The aim of Customer Experience Management (CXM) is to ensure that customers are completely satisfied – or more than satisfied – in order to gain their loyalty and to turn them to repeat customers and brand ambassadors.

  Customer Experience 5 components

 

Vadim Kotelnikov advice quotes

Coaching by Example

Vadim Kotelnikov personal brand logo

 

 

 

Steve Jobs advice quotes

You’ve got to start with the customer experience and work backward for the design and the technology.

Steve Jobs

 

Customer Experience Plan CX  

The service-profit chain is a powerful phenomenon that stresses the importance of people – both employees and customers – and how linking them can leverage corporate performance.

The service-profit chain is an equation that establishes the relationship between corporate policies, employee satisfaction, value creation, customer loyalty, and profitability.

 

 

Vadim Kotelnikov

Love for customers is the springhead of the cascade of innovations and the river of revenues.

Vadim Kotelnikov, founder of 1000ventures - personal logo VadiK

Inventor Business e-Coach

Author Innoball

Founder Innompic Games icon

 

 

Jeff Bezos story lessons quotes

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

Amazon

 

 

Customer Partnership

Customer partnership is more than "putting customers first", or  finding mutually satisfactory solutions to shared problems, co-innovation, or beta-testing new products, or  a dedication to excellence in every sale or service encounter. It also requires commitment to forging long-term loving relationships that create dynamic synergies of knowledge, security, and adaptability for both parties.

 

Customer Value

Customer Value Journey

How To Build the Best Customer Experience

 Customer Satisfaction

 

 

 

Michael Dell advice

It's our goal to know our customers' needs as well as or better than they do.

Michael Dell

 

Konosuke Matsushita advice quotes

After-sales service is extremely important; it is through such service that you get permanent customers.

Konosuke Matsushita