▪
Ask
learning SWOT questions: What internal strengths and weaknesses of the
player did his/her recent actions reveal? What external threats and
opportunities emerged?
▪
Focus on the future – not the past. Jointly paint the picture of the desired
future state.
▪
Focus on the problem, not the person. Uncover root problems by asking ‘Why?’
questions until you reach the root problem.
▪
Don’t blame, inspire search for the best way out of the current situation.
▪
Summarize. Clarify the current position and what to do next. Verify with
effective questions; ask for player's recap.