Rattlers and Pythons
“Work-Out” is GE’s highly successful technique for
9 Signs of a
The purpose of Work-Out is to make the workplace
eliminate bureaucracy, multiple approvals, unnecessary
paperwork, excessive reports, and routines.
For example, in one of these meetings the group decided that
the head of the computer lab should be allowed to spend
petty cash without approval of a superior, thus eliminating
the need for a supervisor to make a decision.
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Work-Out program helps the company redesign an
decision-making process by figuring out where it begins
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Continuous Improvement Mindset
In three-day sessions, participants break problems into two
categories: rattlers and pythons.
❶ Rattlers are small problems that can be resolved
immediately (e.g., getting an approval to move a box with
work gloves closer to a worker).
❷ Pythons are bigger problems that require further
study (e.g., reducing the paperwork).