Customer Success 360

Customer Value  Case Studies 

Journey  ▪  Online Value  ▪  Value Proposition

Customer Success 360 - PowerPoint download, pdf course, marketing, selling



Customer Care

Value Chain


Create Greater Value

Love Your Customer     Customer Focus >> Deep

Customer Experience >> Love Story

Knowing Customers    Customers of Innovations

Customer Needs    What Makes People Buy

Top 10 Subconscious Values

Superior Customer Value Creation by SMEs

Listen To Customers >> Tips

Value Innovation >> 10 Tips

Innovation Is Love    Customer-driven Innovation

Invent a New Great Product

KoRe 10 Innovative Thinking Tools >> Invent

Systemic Innovation: 7 Areas

Creating Customers    Surprise To Win

Disruptive Innovator >> Innoball

Customer Partnership >> Co-Innovation

New Product Development: 10 Best Practices

Beta-Testing a New Product    Test Marketing

Competitor and Market Intelligence

How To Benefit from Your Competitors

Kore 10 Tools for Anticipating Opponents' Moves

Add More Value To Your Customer

Customer-focused Culture    Customer Feedback

Customer-focused TQM    EBPM

Customer Value Proposition >> Contextual

Customer Intimacy >> Coaching >> Tailoring

Make It Easy for Customers To Do Business with You

Sell Benefits    Selling Is Problem Solving

Service-Profit Chain    Market Segmentation

Master of Business Synergies (MBS)

Synergistic Innovations    Synergistic Partnerships

Synergistic Marketing and Selling

IT-powered Value Chain

Create Value Online   Customer-focused Website

Customer Engagement >> KoRe 10 Tips

CRM >> Benefits Implementation Tips    Virtual Integration

Retaining Customers

Loving Customer Relationships

Customer Satisfaction    Solving Customer Problems

Customer Service >> Cross-functional Differentiator

Customer Loyalty    Surprise Your Customers

Customers' Perspective of Quality

Coaching by Example

e-Coach Success Story >> 10 Success Lessons

Market Segmentation   Synergizing e-Coach and Cimcoin

Global Self-Education Online: Sales Statistics

Innoball  >>  Examples

Innompic Games >> Benefits >> Differentiated

CimJoy >> CimJoy Guiding Principles

Fun4Biz    Cimcoin    eRaritet   CimWay

Create Greater Developmental Value Online

Be Different

Customer Care    Customer Service    Feedback

Customer Partnership    Beta Testing

CVCI >> CVCI Guiding Principles

10 Lessons from Konosuke Matsuhita

Dell >> Customer Listening >> Segmentation >> EON

SHA    Lend Lease    ITW    Rich Dad Brand

Product Design by IDEO >> Trend Spotting Tips

Apple: Value Innovation >> Apple's Design Process

Succeeding Online

Charles Schwab    Amazon    P&G    OneShift

BlueSnap's GoGuides    CVCI e-Marketing Strategy