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Process Defined
Michael Hammer1
defined process as "an organized group of related
activities that together create a result of
value to customers."
Each word in this definition is important:
-
A process is a group
of activities, not just one.
Value is created not by single activities,
but by the entire process in which all these tasks merge in a
systematic
way for a clear purpose.
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Activities are related
and organized. They present a stream of relevant, interconnected
activities that must be performed in sequence – the right things in the
right way – to produce the desired outcome.
-
All the activities in the process work
together toward a common
goal. "People performing different steps
of a process must all be aligned around a single purpose, instead of
focusing on their individual tasks in isolation."1
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Process are not ends in themselves. They
have a purpose, they create and deliver results
that customers care about.
Create Customer Value: 10 Matsushita Lessons
Business Process
Howard Smith and Peter Fingar2
defined business as "the complete and
dynamically coordinated set of collaborative and transactional activities
that deliver
value to customers."
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