Customer-focused Culture Quality Management Total Quality Management (TQM) Barriers to Successful TQM                   → Continuous Improvement Firm  → Lean Enterprise: Kore 10 Tips Lack of long-term commitment and → managerial leadership  Insufficient emphasis on → continuous improvement and → empowerment of workers Lack of cross-functional, cross-disciplinary efforts  >>> Misdirected focus – emphasis on the trivial many problems facing the company rather than a → critical few Emphasis on internal processes to the neglect of external  – customer-focused – results Lack of focus in training and → coaching Lack of cost-of-quality measurement, performance reporting, and reward/formal recognition systems Emphasis on quick fixes and low-level reforms, short-term performance at the expense of → long-term improvements → 8 Rules for Quality Management → Areas Targeted by TQM in Japan    All things will be produced in superior quality when each man works in accordance with his natural gifts. Plato 'Quality' means what will sell and do a customer some good ‒ at least try to. Edward Deming Thought Leader It is the quality of our work which will please God and not the quantity. Mahatma Gandhi To master Total Quality, you must progressively perfect interdependent, interpersonal relationships. Stephen Covey   Tweet