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● Everything can and should be improved.
(Some
Japanese managers go as far as to
say to their subordinates, "Regard
whatever you do now as the 'worst'
way to do your job.")
● Not a single day should go
by without some kind of
improvement being made somewhere in the company.
● Don't criticize,
suggest an
improvement.
●
Think beyond common sense.
Challenge assumptions. Even if something is working, try to
find the ways to make it work even better.
Ask searching questions.
●
Customer-driven
strategy for improvement – any management activity should eventually
lead to increased
customer satisfaction.
●
Imagine
the ideal
customer experience
and
strive to provide it.
>>
Example
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