Business Process Thinking Checklist

14 questions

by Michael Hammer,
the author of Agenda


Vakue of Systems Thinking Interdependence VadiK Systems Thinking Business Design IT Architecture Systemic Innovation Cross-functional Management Enterprise-wide Business Process Management (EBPM) Total Quality Management (TQM) Customer Experience Management e-Coach Systems Thinking value for business VadiK holistic thinking



A process-managed enterprise supports, empowers and energizes employees, encourages their initiative, enables and allows its people to perform process work.

"Process work is work that is focused on the customer, work that is directed toward achieving results rather than being an end in itself, work that follows a disciplined and repeatable design. Process work is work that delivers the high-level of performance that customers now demand."


Process Thinking



Process-managed Enterprise

9 Steps to building a Process-managed Enterprise





Everyone in a process-managed enterprise should be able to answer these questions:


Growing Value of Systems Thinking




① What process are you part of?

② Can you describe it in 25 words or less?

③ What is its purpose?

④ Do you think of this process as a structured input-output work or a part of a bigger and dynamic end-to-end business process?



Assess Your Organization's Progress Toward Excelling in Business Process Management



Innovation Process holistic approach A to Z 360  

⑤ How does your process create value for customers?

⑥ How do you personally contribute to its value?

⑦ How do others working with you also contribute value?

⑧ What do the people immediately before and after you in the flow of the process do?




⑨ By what measure does your company judge the performance of your process?

⑩ What if the current level of that measure?

⑪ How do you know when you personally are doing well?


Modern Performance Measurement System

Effective KPI





⑫ What other processes interface with yours?

⑬ What do these processes need from yours, and what does yours need from them?

⑭ What efforts to improve your process are now under way?


Business Process



8 Principles