Customer Service as a Powerful Differentiator

Customer Service as a Powerful Differentiator

Your long-term loving customer relationships will produce an endless chain of great rewards for both your soul and revenue streams.

Vadim Kotelnikov>

Customer Service as a Competitive Advantage

Businesses have traditionally relied on technology and product innovation for → competitive advantage . However, as products became commodities due to global competition and relentless technological advances, the battleground for → differentiation and → customer value creation shifted to customer intimacy and service. This service-focused competitive strategy has worked well for numerous companies across various industry sectors. >>>

Benefits of e-Business ● Customer Engagement ● CRM Benefits ● 3 CRM Disciplines

The new economic reality is one of increased competition, informed and demanding customers, commoditization of products and services, and relentless pressure to → increase customer value and cut costs. In this environment, customer service is the single biggest differentiator for businesses.

→ Leading Companies make significant efforts to enhance the quality of their customer service. However, to create competitive advantage with customer service today and to provide exceptional customer service at reduced costs, companies need to need to implement next-generation customer service in order to do more with less.

→ Customer Success 360

Loving Customer Relationships

Love your customers. If you ignore them, they will very quickly ignore you, and leave.

→ Customer Care

If you focus more attention towards post-acquisition customer engagement, you will enjoy cumulative benefits: the customer base, revenue and cash flow will keep increasing, while the pressure off acquisition as the sole driver of growth will be taken off... More

Get Loyal Customers

Customer loyalty is a major contributor to sustainable profit growth.

To win customer loyalty, you must first satisfy your customer repeatedly... More

→ 7 Routes to High Profits

Add More Value for Your Customer

The more help you provide your customers, the more value you add to them, which, of course, → differentiates you from your → competitors... More

Imagine the ideal customer experience and strive to provide it.

Vadim Kotelnikov>

After-sales service is extremely important; it is through such service that you → get permanent customers. >>>

Konosuke Matsushita

Panasonic

A business absolutely devoted to service will have only one worry about → profits. They will be embarrassingly large.

Henry Ford

Ford Moror

The goal as a company is to have customer service that is not just the best but legendary. >>>

Sam Walton

Wal-Mart

It's our goal to know our customers' needs as well as or better than they do.

Michael Dell

Dell Inc.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

Amazon

Citibank Singapore

Funny explanation of raising service fees

In February 2017, Henry Tong, Chief Franchise Head, IPB, Citibank Singapore wrote a letter to the clients of the bank. The latter said, "To ensure that our clients continue to enjoy the benefits of a Citi relationship, we will be revising our monthly account service fee structure."

The above was followed by the announcement that the bank's client would have to "enjoy" the raise of the monthly account service fee by US$ 50.

Amazon.com: Corporate Kleptomania?

The wallet with commissions earned by an associate was emptied by the company − not once, but twice!... More

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