To
help the company invent and develop
new business models, IT leader must find the right
balance
between two key roles:
Operator and
Innovator.
Finding this
balance and
synergizing these two role is often challenging, but the effort is well
rewarded.
The
Operator role is concerned with
business continuity, efficiency, service quality, and cost containment, while the
Innovator role focuses on
creating
breakthroughs,
sustainable competitive advantage, and new
revenue streams.
Though these roles have somewhat conflicting drivers,
the IT leader can and must
master and
synergize them to help the company achieve
long-term success.
