5 Basic Elements  >>  Balanced BUSINESS  /  Balanced Organisation

What is Business Systems Approach?

A business is more than finance. Performance measures need to be aligned with the organization's strategy.

The Business Systems approach considers business as system of interrelated factors of → strategy , owners, → investors, management, workers, finance, processes, products, suppliers, → customers , and → competitors. 

Organizations prosper by achieving strategy that is implemented as a result of continuous decision-making at all levels of the business.

Firms implement strategy through balancing the four major factors or perspectives:

① Financial perspective

④ Learning, innovation, and growth perspective.

The four perspectives permit a balance between short-term and long-term objectives, between outcomes desired and the performance drivers of those outcomes, and between hard objective measures and soft subjective measures.

Achieving Strategy through Balancing Competing Values

The primary goal of any business is to increase stakeholder value. It is achieved through a dynamic balancing of competing values. In order for a business to maximize economic value, it must balance customer satisfaction and competitive market forces with internal cost and growth consideration... More

Find the Balance

→ Balance is a key element of a → happy life and → sustainable business  .

Systemic Approach to Innovation

Until recently innovation has been seen principally as the means to turn research results into commercially successful products, but not all research leads to innovation and not all innovation is research-based. Today, → innovation is systemic . It arises from complex interactions between many individuals, organizations and their operating environment. Firms which are successful in realizing the full returns from their technologies and innovations are able to match their technological developments with complementary expertise in other areas of their business, such as manufacturing, distribution, human resources, marketing, and customer service... More

Customer Perspective

→ Customer is defined as anyone who receives that which is produced by the individual or organization that has → Value .

A customer focus or love for customers ─ as opposed to "customer driven" or "market driven", ─ both internal and external, implies that you don't just respond to what customers say they need and want, but you apply your own best knowledge of the customer, to deliver a product or service that will exceed customer expectations, achieve delighted customers and lead to → Customer Success 360 and loving customer relationships.

The Growing Role of the Business Architect

→ Master of Business Synergies

Business architect is a person who initiates new business ventures or leads business innovation, designs a winning → Business Model , and builds a sustainable balanced business system for a lasting success... More