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Example:
Dell
"We learned to identify our core
strengths," says
Michael Dell, Founder of
Dell Inc. “We wanted to earn a
reputation for providing great
customer service, as well as
great products.. Engaging the
entire company – from
manufacturing to engineering to
sales to support staff – in the
process of understanding
customer requirements became a
constant focus of management,
energy, training, and employee
education.“
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8 Best
Practices of Successful
Companies
Two
Stories of Completely Different
Customer Service
Service-Profit Chain
Japanese
Suggestion System |
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