Customer Service

Examples of attitudes and strategies of market leaders

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Henry Ford

Ford

After-sales service is extremely important; it is through such service that you get permanent customers. 

Konosuke Matsushita

Panasonic

Your long-term loving customer relationships will produce an endless chain of great rewards for both your soul and revenue streams.

~ Vadim Kotelnikov

Example: Dell

"We learned to identify our core strengths," says Michael Dell, Founder of Dell Inc. “We wanted to earn a reputation for providing great customer service, as well as great products.. Engaging the entire company – from manufacturing to engineering to sales to support staff – in the process of understanding customer requirements became a constant focus of management, energy, training, and employee education.“

8 Best Practices of Successful Companies

Two Stories of Completely Different Customer Service

Service-Profit Chain

Japanese Suggestion System

The goal as a company is to have customer service that is not just the best but legendary.

Sam Walton

Wal-Mart