Add More Value for Your Customer


Customer Service as a Competitive Advantage

Businesses have traditionally relied on technology and product innovation for competitive advantage Download PowerPoint presentation, pdf e-book. However, as products became commodities due to global competition and relentless technological advances, the battleground for differentiation and customer value creation shifted to customer intimacy and service. This service-focused competitive strategy has worked well for numerous companies across various industry sectors.  >>>

The new economic reality is one of increased competition, informed and demanding customers, commoditization of products and services, and relentless pressure to increase customer value Download PowerPoint presentation, pdf e-book and cut costs. In this environment, customer service is the single biggest differentiator for businesses.

Leading Companies Download PowerPoint presentation, pdf e-book make significant efforts to enhance the quality of their customer service. However, to create competitive advantage with customer service today and to provide exceptional customer service at reduced costs, companies need to need to implement next-generation customer service in order to do more with less.

  Customer Success 360 Download PowerPoint presentation, pdf e-book

Create Customer Value: 10 Lessons from Konosuke Matsushita

Loving Customer Relationships

Love your customers. If you ignore them, they will very quickly ignore you, and leave.

If you focus more attention towards post-acquisition customer engagement, you will enjoy cumulative benefits: the customer base, revenue and cash flow will keep increasing,  while the  pressure off acquisition as the sole driver of growth will be taken off... More

Get Loyal Customers

Customer Care

Customer loyalty is a major contributor to sustainable profit growth.

7 Routes to High Profits

To win customer loyalty, you must first satisfy your customer repeatedly... More


Sam Walton's rules for buiding a great business

The goal as a company is

to have customer service that is not just the best but legendary.

Sam Walton


Henry Ford advice

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Henry Ford

Ford Moror

Konosuke Matsushita advice quotes

After-sales service is extremely important; it is through such service that you get permanent customers.  >>>

Konosuke Matsushita


Vadim Kotelnikov advice quotes

Imagine the ideal customer experience and strive to provide it.  >>>

Vadim Kotelnikov