Vadim Kotelnikov    

Build Loving Relationships with Customers Vadim Kotelnikov on LinkedIn

Love your customers, and they will love you back


Business e-Coach     


Loving Customer Relationships, Vadim Kotelnikov

Love for customer quotes Vadim Kotelnikov, differentiate from compeitors, photogram Irina, pigeons

Your long-term loving customer relationships will produce an endless chain of great rewards for both your soul and revenue streams.

Love for customers is the springhead of the cascade of innovations
and the river of
revenues >>>



Love-driven Value Creation

If you do love your customers, care about them and strive to make their life happier, more fulfilling, comfortable and joyful, youíll invent wonderful things for them. Youíll become a relentless value Innovator Download PowerPoint presentation, pdf e-book and keep creating new great things your customers will love.  >>>

Innovation is Love Download PowerPoint presentation, pdf e-book

Build a customer-focused culture of creative dissatisfaction to involve all your people in the journey of creation of increasingly higher customer value.

  Customer Success 360 Download PowerPoint presentation, pdf e-book

Create Customer Value: 10 Lessons from Konosuke Matsushita


Love-driven White Marketing

White marketing Download PowerPoint presentation, pdf e-book is about appealing to the white forces in people's heart and mind in a creative way ‒ as soon as you can distinguish between white and dark fighters in your own heart and mind. Fortunately, they are easy to distinguish: the white fighters are those who are driven by unconditional love towards others... More



Love-driven Selling

Don't be a seller, be a helper. Don't push, pull. Listen to your customers, ask empathetic questions, and strive to understand which solution would benefit them most.

Loving Customer Relationships

Care about your customers. If you ignore your customers, they will very quickly ignore you, and leave.

If you focus more attention towards post-acquisition customer engagement, you will enjoy cumulative benefits:  the customer base, revenue and cash flow will keep increasing,  while the  pressure off acquisition as the sole driver of growth will be taken off.

Show your existing customers more loving if you want them to love you back. Word of mouth marketing can transform your business if you give your customers a product they love and a delightful experience. Long-term delighted customers will become your brand proponents, doing lots of your marketing and  sales work for you.  They will also be more forgiving if things go wrong.

Think beyond mere customer service or customer retention to generate greater benefits. Strive to delight your customers throughout the entire relationship journey, evoke positive emotions, love your customers to get them to love you.

  Empathetic Marketing




Business e-Coach   Discover more 

Customer Success download PowerPoint slides

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Konosuke Matsushita advice quotes

Donít sell customers goods that they are attracted to; sell them goods that
will benefit them.  >>>

Konosuke Matsushita


Peter Drucker advice

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

Peter Drucker

Thought Leader

Estee Lauder advice

Look for a sweet person.

Forget rich.

Estee Lauder

IDEO Tom Kelley creativity innovation quotes

Empathy means setting aside your opinion in order to learn what actually is true that people arenít conscious of.  >>>

Tom Kelley


Vadim Kotelnikov advice quotes

To truly understand someone,
you must become

the person you want to understand.

Vadim Kotelnikov