Your Competitive Advantage

Businesses have traditionally relied on technology and product innovation for competitive advantage. However, as products became commodities due to global competition and relentless technological advances, the battleground for differentiation and customer value creation shifted to customer intimacy and service. This service-focused competitive strategy works well for companies across various industry sectors.  >>>

Love for customer quotes Vadim Kotelnikov, differentiate from compeitors, photogram Irina, pigeons

 

Vadim Kotelnikov advice quotes

Imagine the ideal customer experience and strive to provide it.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon

 

 

 

Vadim Koelnikov personal logo

for Trainers

Customer Success 360

 

 

 

 

 

 

 

The Recipe is Simple, the Implementation Is Not

Customer care is vital to survival and success of a company. Still, many organizations are not doing it well. A recent American Customer Satisfaction Index published by the University of Michigan reported that over 20% of customers were not satisfied with product or service they received.

"Treat the customer as an appreciating asset."  ~ Tom Peters

 

Customer Dissatisfaction

Why Google+ Failed

BlueSnap keeps reducing value for its customers

 

 

 

The Need for Improved Customer Service

Technology and e-business are turning marketplace upside down

Customers have increasingly more choices

Customers have lower levels of brand and product loyalty

 

Customer Experience

Planning

 Management

 

 

 

 

The Biggest Differentiator

The new economic reality is one of ever increasing competition driven by rapid and continuous innovation, informed and demanding customers, commoditization of products and services, and relentless pressure to cut costs and improve services. In this environment, customer service and customer intimacy is a biggest differentiator for businesses and a key source of your sustainable competitive advantage.

Customer Experience Journey as a Love Story

 

Add More Value for Your Customer

Customer-driven Innovation

Live Answering

Resolving Conflicts with Customers

 

 

Vadim Kotelnikov advice quotes

Your long-term loving customer relationships will produce an endless chain of great rewards for both your soul and revenue streams.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon

 

Vadim Koelnikov personal logo

for Trainers

Customer Success 360

 

 

 

 

Be the Best Possible

Be a "Go-giver" in customer service.  To get ahead, you must know who your customers are and what they expect.  You must deliver more.... More

 

Design Thinking for Innovation

 Customers for Life

 

 

 

 

Service-Profit Chain

Pay due attention to managing your service-profit chain that links your employees and customers. It helps you create a customer-focused culture and leverage your corporate performance... More

 

Customer Relationship Management

 Benefits

 

 

 

Cross-Functional Customer Service

Develop a cross-functional information system to identify any failure to provide adequate customer service, categorize these failures, and provide analyses of when and why they occur... More

 

The Things that Customers Want

Japanese Suggestion System

 

 

 

 

Vadim Koelnikov personal logo

for Trainers

Customer Success 360

 

 

 

 

Sam Walton's rules for buiding a great business

The goal as a company is to have customer service that is not just the best but legendary.  >>>

Sam Walton

Wal-Mart

Henry Ford advice

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Henry Ford

Ford Moror

Konosuke Matsushita advice quotes

After-sales service is extremely important; it is through such service that you get permanent customers.

Konosuke Matsushita

Panasonic