The quality of
your work is a measure of the quality of
all derive pride and self-esteem from accomplishing tasks in an excellent
fashion. Successful completion of a worthy task means that it was not
only attempted, but it was completed to certain standards of performance or
better. Worthy means it was something that needed doing whether it was
typing of a document or diagnosis of an illness. It was a task that
somebody had to do and do correctly.
High levels of remuneration and job
security are dependent upon three keys; what you do, how well you do it and
how difficult it is to replace you. Accordingly, our highly
competitive employment market only pays superior rewards to recipients who
goal at work should therefore be to
get good, get
to be the best possible, to such a point where you seemingly become
indispensable to the organisation.
The Magic of Your
8 Winning Habits
Here are ten concepts to help you improve
your levels of quality and excellence at work.
enough seldom is. Organisations
that are continually
strive for quality and excellence. Acknowledging that your
customers are not prepared to accept an attitude of "that's good enough,"
how does your organisation's quality standards rate as against its
competitors? How do your own personal levels of excellence and quality
rate against your current and potential competitors in the employment
market? If you don't know the answer/s to these questions, then
resolve to find them out immediately. The longer you delay, the larger
the gap may be growing between you and
Quality is not just product related.
Quality is not just the product; it's a combination of the product and
"add-ons," i.e. packaging, availability, convenience of use and
value adding customer service,
etc. The same applies to you in the employment market. Possessing
a tertiary qualification may only get you 50% of the way towards being
internally promoted or externally employed. The other 50% will
depend upon what your acquired "add-ons" are, i.e. what makes you more
valuable than your competitor in the mind of potential
employers/customers. Ask yourself "what value adding skills have I
acquired and applied to my work within the past 2 years that demonstrate
flexibility, continuing career development and quality as an
Quality and excellence are what
say they are.
and excellence are not what you say they are. Customers
of your products and services define quality! When was the last time
you asked a customer for an honest opinion of the goods and services you
and your organisation provide? Organisations and individuals that
want to get ahead and succeed (your competitors), are prepared to meet
regularly with customers and appraise performance levels,
continuously seeking improvement. The same applies in the employment market.
Employers determine excellence and quality. Smart people in charge
of their careers recognise this fact and are therefore continuously
researching for needs, trends and opportunities within their existing
employment environment and in future areas of the employment market they
are attracted to. Thus they can then acquire new skills to meet
changing employment needs, to stay one step
ahead of the competition.
Go the extra mile, do things faster, do things with greater sincere
friendliness, for your customers, employer, family and for yourself!
Every member of an organisation can
The key towards discovering and maximising
is to be a member of an organisation that offers a work environment that
team creativity. These organisations
are the very source of excellence and quality when
and employee productivity,
The most valuable single factor that contributes towards high levels of
excellence and quality in a
stem from an individual team member's ability to work with others, i.e.
his or her levels of cooperation and
These "social intelligence" skills include the ability to
negotiate, compromise and make
others feel important.
Know who you are.
(knowing you are competent and
capable) automatically improves levels of
quality and excellence in your work. Understand that inner
happiness only comes about via Self esteem
+ Self respect + Personal Pride. Get these ingredients right and
with careful written planning the rest will simply fall into place.
Positive Thinking: 5 Benefits
Concentrate and focus.
You cannot concentrate and focus
on tasks unless you first know exactly what is expected of you and how
relevant tasks are to be
measured. Clarity of main tasks and responsibilities is
paramount if you are to achieve excellent results. You must know
why you are on the payroll. Only then can you focus on achieving
optimum levels of
Know your Key Result Areas (KRAs).
Job responsibilities and corresponding KRAs can rapidly change over
time. It's therefore important to know exactly what are the current
KRA's upon which others will judge your levels of quality and
excellence. Do the KRAs of your current work match the original
job description or has something changed? What are your standards
of performance, your highest value tasks that enable you to make an
optimum contribution? Remember the
20% of what you do, accounts for 80% of the results you
Be a "Go-giver" in customer service.
It's no secret that every organisation of value in today's world
economy, is focused on
The future belongs to those individuals and businesses that
service their customers in a superior fashion. To get ahead,
their customers are and what they expect. They must deliver
more. The same applies to you as a member of the organisation.
To get ahead in your current and future employment, you must first know
who you customers are (e.g., your
and what their expectations of you are. You must then deliver more
than those expectations.
Smart & Fast
The Power of
3 Pillars of
The Magic of