Sustainable Growth:

Operational Efficiency

Productivity Improvement

Improving Product Quality and Output per Worker


Vadim Kotelnikov personal logo Vadim Kotelnikov

Founder, Ten3 Business e-Coach Inspiration and Innovation Unlimited!

 "Production is not the application of tools to materials, but logic to work." Peter Drucker


Two Components of Productivity

  1. Product quality

  2. Output per worker

The basic operating principle of the Continuous Improvement Firm (CIF) is that improvements in product quality often produce simultaneous reductions in cost.

Continuous Improvement (Kaizen) Mindset

Kaizen Culture: 8 Key Elements

Implementing Kaizen: 7 Conditions

Eight Attributes of Corporate Success

By Peters and Waterman

8 Rules for Quality Management

Areas Targeted by TQM in Japan

Seven Goals of the Japanese Suggestion System

  • Making the job more productive... More


Example of a Lean Value Chain


Performance Management

Individual Performance



Performance Measurement

Case Studies

Toyota Production System (TPS)

Business Process Thinking

"Business process thinking is predicated upon the central belief that it is fundamentally the complex, cross-departmental, technology-enabled business process that create value for customers and shareholders."

Yin-Yang of Customer Value Creation

This predication assumes that every significant management activity should begin with an analysis of customers' needs and have, as an intrinsic objective, the shared understanding of the key business processes or organizational capabilities that are critical to satisfying those needs."3... More

Building Trust To Improve Productivity

Research indicates2 that there is a strong correlation between components of trust (such as communication effectiveness, conflict management, and rapport) and productivity. Cultural differences play a key role in the creation of trust, since trust is built in different ways, and means different things in different cultures... More

 Case in Point  Canon

The objectives of Canon Production System (CPS) are to manufacture better quality products at lower cost and deliver them faster. To achieve these goals, 9 wastes are to be eliminated... More

Lean Enterprise: 13 Tips

The Toyota Way: 14 Principles

Toyota Production System

 Case in Point  General Electric (GE)

Jack Welch's goal was to make GE "the world's most competitive enterprise." "We now know where productivity real and limitless productivity comes from. It comes from challenged, empowered, excited, rewarded teams of people," he said. Welch knew that the current business environment requires an energized, energizing leader: "You've got to be live action all day. And you've got to be able to energize others. Your cannot be this thoughtful, in-the-corner-office guru. You cannot be a moderate, balanced, thoughtful, careful articulator of policy. You've got to be on the lunatic fringe."1... More

 Case in Point  Using the Best Practice at GE: The Trotter Scorecard

Many GE business units employ a tool called the Trotter Matrix to check on their use of best practices. The scorecard was developed by Lloyd Trotter, who ran the Electrical Distribution and Controls side at GE. He listed six desirable attributes for each of his plants and then scored each attribute... More



  1. Jack Welch quoted in Washington Post, March 23, 1997

  2. "Building Trust Across Cultural Boundaries", Ira Asherman, John W. Bing, Ed.D., and Lionel Laroche

  3. "Business Process Management is a Team Sport", Andrew Spanyi