5 Basic Elements
What is Continuous Improvement Firm (CIF)?
CIF is a firm
continuously improving on
customer value due to improvements in
productivity initiated by the members
of the general work force.
Productivity in CIF is broadly defined to include
all facets of product quality as well as output per worker. A basic
operating principle of the CIF is that improvements in product quality often
produce simultaneous reductions in costs.
The key success factor in this endogenous,
incremental and continuous technological and operational change is the
organization and management of the firm in such a way that all members are
motivated to promote change and are supported in their effort to do so. What
is remarkable about the CIF is its ability to operate simultaneously in
new products, new technology, new organizational forms,
and new customer relationship management...
3 Strategies of Market Leaders
Case in Point
The objectives of
System (CPS) are to manufacture better quality products at lower
cost and deliver them faster.
Canon invited all their employees to suggest
ideas for improvement and developed 6 Guidelines for the Suggestion System
to make it most effective. The company developed also a list of
to help their employees become problem-conscious, move from operational
improvement to systems improvement, and recognize the need for
Case in Point
14 TQM Slogans at Pentel
Pentel is a Japanese firm manufacturing stationary
products. The following is a list of 14 Pentel's slogans for
Total Quality Management
Quick and Easy Kaizen
philosophy to its employees.
Areas Targeted by TQM in Japan
Enterprise-wide business process
management "integrates everyone and everything once; thereafter, process
design, transformation and experience take place freely and continuously,
not as a series of infrequent, long-winded, piecemeal and distracting
"integration projects" for each new process design. In this way,
participants truly learn about the process and the side effects of change on
Mass Production (MP)
The ultimate competitive
goal of the CIF is the ability to produce consumer goods on a custom basis
for immediate delivery at costs lower than those featured by standard MP
The key to achieving this flexibility and lower costs lies in the
generalization of the work force.
Kaizen means "improvement". Kaizen strategy
calls for never-ending efforts for improvement involving everyone in the
organization managers and workers alike...
Quick and Easy
Quick and Easy Kaizen
helps eliminate or reduce wastes, promotes personal growth of employees and
the company, provides guidance for employees, and serves as a barometer of
leadership. Each kaizen may be small, but the cumulative effect is
The quick and easy kaizen process works as
The employee notices a problem or an
opportunity for improvement...
Three Stages of the
1. Encouragement. In the first stage,
management should make every effort to help the workers provide suggestions,
no matter how primitive, for the betterment of the worker's job and the
workshop. This will help the workers look at the way they are doing their
STRIDES Problem Solving Model
was developed by the Quality Support Council of
Fidelity Investments. This
problem solving model
provides employees in every part of the corporation with a common
language and process for implementing
a strategy of continuous improvement. As stated in Fidelity's Models
for Quality Improvement, STRIDES is the approach to use "where the
problem is more complex."...
Bureaucracy makes work and creates climate in which the
well after the management and the company's other employees.
How much of your energy is expended on purely internal
activities? if you spend less than 20% of your energy on external customers,
than bureaucracy has taken hold...
Lean Manufacturing and
manufacturing, supplemented by Six
Sigma principles, can help your company attain the goal of continuous
improvement but only when embraced as a core corporate philosophy and
rooted in the
culture. Management slogans often boil down to little more than
platitudes in slick consultancy packaging. But some corporate lingo stands
for more than a passing fad.10 "Lean manufacturing", a shorthand
for a commitment to eliminating waste, simplifying procedures and speeding
up production, is one such concept.
Six Sigma, the quality-assurance
principles that are often integrated with lean production and
enterprise-wide process management efforts, is
another. The principles and techniques that the two terms encompass deliver
impressive bottom-line results in industrial manufacturing.
Lean Enterprise: 13 Tips
The 5S Program
defines the steps that are used to make all work spaces efficient
and productive, help people share work stations, reduce time looking
for needed tools and improve the work environment...
TPS-Lean Six Sigma
TPS-Lean Six Sigma is like a turbo-charged Lean Six Sigma program.
TPS-Lean Six Sigma is a revolutionary, holistic
concept. It actively has human capital embedded in Lean Six Sigma in a
manner that not only stimulates commitment, integrity, work-life
enjoyment at work and
employee engagement but also stimulates individual and team learning in
order to develop a motivated workforce and sustainable
performance improvement and
quality enhancement for the organization...
8 Rules for Quality Management
Be the Best Possible
10 Tips by
Ten3 NZ Ltd.
Good enough seldom
Organisations that are continually productive and profitable incessantly
quality and excellence. Acknowledging that your
customers are not prepared to accept an attitude of "that's good
enough," how does your organisation's quality standards rate as against
its competitors? How do your own personal levels of excellence and
quality rate against your current and potential competitors in the
employment market? If you don't know the answer/s to these
questions, then resolve to find them out immediately. The longer
you delay, the larger the gap may be growing between you and your
Key Features of the CIF...
Eight Best Practices of Successful
Continuous Improvement as a
Three Questions To Be Systematically Asked
by Everyone in CIF...
Business Process Management System...
Leverage Your Service-Profit Chain...
Importance of Proper Motivation...
80/20 Analysis to Pinpoint Improvement Areas...
Real Time Business
Incremental Innovation vs. Radical
Letting the Best Idea Win...
Dell Computer Corporation...
"Great Game of Business"...