Japan

 

Total Quality Management (TQM)

 

14 Points

 

   

Areas Targeted by TQM
in Japan

 

Total Quality Management Areas Targeted by TQM in Japan

 

 

Product Quality Improvement

Quality assurance

New product development (NPD)

Improvements in the Workplace

Cost reduction

Safety

Productivity improvement

 

 

 

Management

Education and training

Organizational / systems development

Cross-functional management

Policy deployment

Quality deployment

 

 

 

Supply, Production, and Selling Chain

Supply management

Meeting production quotas

Meeting delivery schedules

Marketing

Sales

Services

 

Competitive Advantage of Japanese Firms

14 TQM Slogans at Pentel

Kaizen and TQM

Barriers to TQM

Value Chain Innovation

 

 

 

Customer-oriented TQM
means that one should always satisfy and never inconvenience the people in the next process because they are customers.

  Japanese-style customer-focused Total Quality Management (TQM)