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Total Quality Management (TQM) An Integrated Approach to Quality and Continuous Improvement |
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By Vadim Kotelnikov, Founder, Ten3 BUSINESS e-COACH Innovation Unlimited!, 1000ventures.com
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"If you put a spoonful of wine in a barrel of sewage, you get sewage. If you put a spoonful of sewage in a barrel full of wine, you get sewage." Schopenhauer's Law of Entropy |
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Why TQM? TQM refers to an integrated approach by management to focus all functions and levels of an organization on quality and continuous improvement. Over the years TQM has become very important for improving a firm's process capabilities in order to achieve fit and sustain competitive advantages. TQM focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. TQM is not a complete solution formula as viewed by many formulas can not solve managerial problems, but a lasting commitment to the process of continuous improvement. The Main Driving Force The main driving force of TQM is customer satisfaction. Deming's 14 Point's Plan for TQM Point 1: Create constancy of purpose toward improvement of the product and service so as to become competitive, stay in business and provide jobs. Point 2: Adopt the new philosophy. We are in a new economic age. We no longer need live with commonly accepted levels of delay, mistake, defective material and defective workmanship. Point 3: Cease dependence on mass inspection; require, instead, statistical evidence that quality is built in... More Case in Point 14 TQM Slogans at Pentel Pentel is a Japanese firm manufacturing stationary products. The following is a list of 14 Pentel's slogans for explaining Total Quality Management (TQM) and Quick and Easy Kaizen philosophy to its employees.
Implementation of Kaizen Strategy: 7 Conditions One of the most difficult aspects of introducing and implementing Kaizen strategy is assuring its continuity.
When a company introduces something new,
such as
quality circles,
or
total quality management (TQM), it experiences some initial success,
but soon such success disappear like fireworks on summer night and after
a while nothing is left, and management keeps looking for a new flavor
of the month.
This if because the company lacks the first three most important conditions for the successful introduction and implementation of Kaizen strategy... More TQM Requires Cultural Transformation With TQM quality is not the product but the process. To institute the process, corporate trainers must bring about a cultural transformation wherein all employees shed their individualism for a unified set of corporate values. TQM was the brainchild of Dr. W. Edwards Deming. TQM helped Japan with its postwar economic recovery. That was because it meshed with Japanese culture... More Balanced Organization: 5 Basic Elements
Corporate Culture (Earth):
10 Tips by Ten3 NZ Ltd.
Three Stages of the Suggestion System 1. Encouragement. In the first stage, management should make every effort to help the workers provide suggestions, no matter how primitive, for the betterment of the worker's job and the workshop. This will help the workers look at the way they are doing their jobs... More Case in Point Canon The objectives of Canon Production System (CPS) are to manufacture better quality products at lower cost and deliver them faster. To achieve these goals, 9 wastes are to be eliminated... More Case in Point Wall-Mart In his 10 Rules for Building a Business Success, Sam Walton, the Founder of Wall-Mart writes: "Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines the ones who actually talk to the customer are the only ones who really know what's going on out there. You'd better find out what they know. This really is what total quality is all about. To push responsibility down in your organization, and to force good ideas to bubble up within it, you must listen to what your associates are trying to tell you."... More TPS-Lean Six Sigma TPS-Lean Six Sigma is like a turbo-charged Lean Six Sigma program. TPS-Lean Six Sigma is a revolutionary, holistic concept. It actively has human capital embedded in Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a motivated workforce and sustainable performance improvement and quality enhancement for the organization... More Cross-functional Management Cross-functional management (CFM) manages business processes across the traditional boundaries of the functional areas. CFM relates to coordinating and synergizing the activities of different units for realizing the superordinate cross-functional goals and policy deployment. It is concerned with building a better system for achieving such cross-functional goals as innovation, quality, cost, and delivery. In Total Quality Management (TQM) and Kaizen, the cross-functional goals of QCD (Quality, Cost, Delivery) are clearly defined as superior to such line functions as planning, design, production and sales... More
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