asks for is a chance to work with pride.
Put a good person in a bad system and the bad system wins, no contest.
Quality is everyone's responsibility.
8 Rules for
Areas Targeted by
TQM in Japan
You can not inspect quality into the product; it is already there.
Hold everybody accountable? Ridiculous!
The emphasis should be on why we do a job.
Create Customer Value:
10 Lessons from Konosuke Matsushita
A system is a network of interdependent components that work together to
try to accomplish the aim of the system. A system must have an aim.
Without the aim, there is no system.
It is important that an aim never be defined in terms of activity or
methods. It must always relate directly to how life is better for
everyone... The aim of the system must be clear to everyone in the
system. The aim must include plans for the future. The aim is a value
We should work on our process, not the outcome of our processes.
If you can't describe what you are doing as
a process, you don't know what you're doing.
Kore 10 Tips
Rational behavior requires theory. Reactive
behavior requires only reflex action.
It is not enough to do your best; you must
know what to do, and then do your
Scrap doesn't come for free, we pay someone to make it.
there is fear, you will get wrong figures.
When a system is stable, telling the worker about mistakes is only