* - the ability to introduce faster
new products and designs and respond quickly to changing customer demands; the
area in which Japanese companies maintain the largest competitive lead over US
and European firms
(Kaizen) Culture in Japan and in the West
Kaizen is a Japanese
workplace philosophy which focuses on making continuous small
improvements. Kaizen is constant. It is not a problem based
approach. Workers come up with new ideas and submit them all the
time, and quality circles meet frequently. Any hiccup on the factory
floor results in the meeting of a quality circle to talk about the
issue and discuss changes to implement. As a result, Japanese
companies are continuously becoming more efficient and streamlined,
allowing them to effectively
compete with other companies which also
philosophy into their daily practice.
Many well known Japanese
companies such as
Canon use Kaizen, with a group approach
which includes everyone from
CEOs to janitors on the factory floor.
This group approach has been adopted successfully in other regions
of the world as well, but Japanese workers have refined it to an art
form. It is
mindset and process-oriented thinking, as opposed to the
result-oriented thinking favored by most Western firms, that has
enabled Japanese industry to attain its
in the world markets...
Suggestion Systems: American-style vs.
The American-style suggestion system stresses
the suggestion's economic benefits and provides economic incentives.
The Japanese-style suggestion system stresses
the morale boosting benefits of positive employee participation...
Not taking risk