What is Culture?
Culture in general is concerned with beliefs and values on
the basis of which people interpret experiences and behave, individually and
intelligence (CQ) is your capability to grow personally through
continuous learning and good
understanding of diverse cultural heritage,
and values, and to deal effectively with people from different cultural
background and understanding.
Intelligence (CQ) – a new domain of intelligence that has immense relevance
to the increasingly global and diverse workplace.
Some aspects of culture are easy to see, the obvious things
like art and music and behavior. However, the significant and most
challenging parts of other cultures are hidden. These might include our
beliefs, values, expectations,
attitudes, and assumptions. "Our cultural
programming in these areas shapes everything we do. Most importantly they
help us to decide what is ‘normal’ in our eyes. It is the perceived
deviation by other cultures from our version of normality that causes the
problems. In short, ‘us’ and ‘them’ lives on."1
Cultural intelligence will help you
manage effectively cross-cultural
differences, in particular:
In today's globalizing world, cultural
intelligence is a necessary tool for every manager who deals with diverse
teams of employees, customers, partners, competitors, government, and other
In six words,
CULTURE is "How we do
things around here."
Corporate culture is the collective behavior of
people using common
habits, working language, systems, and symbols. It is interwoven with
significant events. In addition,
different individuals bring to the workplace their own uniqueness,
ethnic culture. So corporate culture
encompasses moral, social, and behavioral norms of your organization based
attitudes, and priorities of its members...
6 Attributes of
The Cultural Fit. A candidate for a top job might look
great on paper, but must be culturally compatible in order to
build relationships and add true value.
Often, hiring managers
or boards emphasize the need to challenge old thinking and move
in new directions. But if an executive is too far out of step
with an organization, the resulting culture clash can overwhelm
9 Signs of a Losing Organization
values; lack of trust;
blame culture; focus on problems, not opportunities; diversity is not
celebrated; failures are not tolerated; people lose confidence in their
leaders and systems...
One advantage of
diversity is the potential for
innovation arising from the
presence of multiple perspectives. Yet, it is clear that not all
multicultural teams/organizations are able to harness this benefit. Cultural
intelligence (CQ) may enhance the likelihood of innovation success in
culturally diverse teams/organizations. CQ facilitates the reconciliation of
differences and conflict, and enhances the probability of arriving at
synergistic solution that embraces the
ideas or interests of various parties.
8 Key Elements
10 Roles of an
Build teams and promote and teamwork,
is essential for competing in today's global arena.
Build a star team, not a team of stars.
Diversity of thought,
perception, background and experience enhance the creativity and
innovation. A team should not just be diverse; it has to make the
most of it. Involve everyone, facilitate
cross-pollination of ideas, build and empower
cross-functional teams if you wish to
harness the power of diversity. Challenge people from different
disciplines and cultures to come up with something better together
The Tao of Business Success
Tao helps you achieve much more with much
less effort. This effortless skill comes from being in accord with reality.
You can't tell the singer from the song. You can't tell the dancer from the
dance. When you are in harmony with the Tao, when you go with its current
of energy, your innate intelligence takes over, and the right action happens
The Tao of Business Success
helps you achieve much more with much
less effort. It gives you advice that imparts perspective and
It applies equally well to
of a large corporation or the running of a small business...
Culture is often at the root of
historical experiences and the ways
in which various cultural groups have related to each other is key to
opening channels for cross-cultural communication.
Becoming more aware of
cultural differences, as well as exploring cultural similarities, can help
you communicate with others more effectively. Next time you find yourself in
a confusing situation, ask yourself how culture may be shaping your own
reactions, and try to see the world from the other's point of view...
"Why? What If?" Questions
San Francisco-based Izmocars – a provider of Internet tools
to the automotive industry – suffered through multiple
customer relationship management (CRM)
failures before undertaking a successful effort, which was based on Siebel's OnDemand hosted sales force automation software. Izmocars blamed a variety
of technical and cultural problems for its failed CRM efforts.
The documentation and user input are
the key to successful use of the new CRM system. Many smaller companies
don't document their sales processes.
The Wheel of Life:
Eastern vs. Western View
According to J.Gosling and H.Mintzberg, the authors of The Five Minds of a
Manager, people tend to think of
the world as an increasingly
homogenous place but it is really a collection of worlds within worlds, with
definite boundaries and edges. Just because a company sells products
globally it may not take into account how those products are
used in different cultures.
Managers with a worldly mindset spend time in places where products are
made, customers served, and
Modern Management: 12 Breakthrough Ideas for the New Economy
Source: Harvard Economic Review
Executive summary by Anastasia Bibikova.
The best ideas related to the practice of management. If you
know somebody has used them, don’t try to repeat. Simply consider them,
debate them and let them inspire your own thinking!
1. Creativity Index:
It was proved that every nation has it’s own
creativity index – i.e.
there are natural limits for creativity for every nation...
The American-style suggestion system stresses
the suggestion's economic benefits and provides economic incentives.
The Japanese-style suggestion system stresses
the morale boosting benefits of positive employee participation...
Creating a Culture
Virtually all companies recognize
culture are both important to
success. Yet few have explicitly defined strategies for linking and
influencing culture and innovation to achieve specific business goals.
Most companies have default
innovation cultures in which various values,
norms, assumptions and beliefs all compete for influence over employees’
actual behavior. The dominant ones that win out ultimately shape the
The question for leaders today isn’t if
culture is important for success but how culture can drive successful
innovation – and what, specifically, leaders can do to influence the
kind of culture that leads to behavior that’s truly innovative...
Confucius about Knowledge and Learning
I hear and I forget. I see and I remember. I do and I
Real knowledge is to know the extent of one's ignorance.
They must often change who would be constant in
One World Quotes
World Unity in Cultural Diversity
Glossary of Inter-Cultural Terminology