25 Lessons from Jack Welch

6 Rules for Leaders


Meritocracy: Measuring Performance

The GE Leadership Effectiveness Survey (LES)


Lead More

Live Values

Involve Everyone






Performance Criteria

Ranking Scale: Significant Development Needed  1  2  3  4  5  Outstanding Strength


Has developed and communicated a clear, simple, customer-focused vision / direction for the organization.

Forward-thinking, stretches horizons, challenges imaginations.

Inspires and energizes others to commit to Vision. Captures minds. Leads by example.

As appropriate, updates Vision to reflect constant and accelerating change impacting the business.

Customer / Quality Focus

Listens to customer and assigns the highest priority to customer satisfaction, including internal customers.

Inspires and demonstrates a passion for excellence in every aspect of work.

Strives to fulfill commitment to quality in total product / service offering. >>>

Lives Customer Service and creates service mind-set throughout organization.


  • Maintains unequivocal commitment to honesty / truth in every facet of behavior.

  • Follows through on commitments; assumes responsibility for own mistakes.

  • Practices absolute conformance with company policies embodying GEI&PS commitment to ethical conduct.

  • Actions and behaviors are consistent with words. Absolutely trusted by others.


Accountability / Commitment

Communication / Influence

Shared Ownership / Boundaryless

  • Self-confidence to share information across traditional boundaries and be open to new ideas.

  • Encourages / promotes shared ownership for team vision and goals.

  • Trusts others; encourages risk taking and boundaryless behavior.

  • Champions Work-Out as a vehicle for everyone to be heard. Open to ideas from anywhere.

Team Builder / Empowerment


Knowledge / Expertise / Intellect

  • Possesses and readily shares functional / technical knowledge and expertise. Constant interest in learning.

  • Demonstrates broad business knowledge / perspective with cross-functional / multicultural awareness.

  • Makes good decisions with limited data. Applies intellect to the fullest.

  • Quickly sorts relevant from irrelevant information, grasp essentials of complex issues and initiates action.

Initiative / Speed

Global Mind-set

  • Demonstrates global awareness / sensitivity and is comfortable building diverse / global teams.

  • Values and promotes full utilization of global and work force diversity.

  • Considers the global consequences of every decision. Proactively seeks global knowledge.

  • Treats everyone with dignity, trust, and respect.