Definition of Feedback
Feedback is the process of presenting to individuals your
observations and understanding of what they have done, how they did it and
in order to improve their performance.
Steve Jobs' 12 Rules of Success
for feedback. Ask for feedback, from people
with diverse backgrounds. Each one will tell you one useful
thing. If you're at the top of the
chain, sometimes people won't give you honest feedback
because they're afraid. In this case, disguise yourself, or
get feedback from other sources. Focus on those who will use
your product – listen to your customers first...
and Yang of Communication
Yin-Yang of Effective Listening
Learn from feedback, rediscover and reinvent...
The 10 Key Project Leader Skills
TRIZ 40 Principles
Introduce feedback (referring back,
cross-checking) to improve a process or action.
If feedback is already used, change its
magnitude or influence...
10 Roles of an
Coach and train your people
Empowerment alone is not enough. You must train and
coach your people to enhance their
learning ability and
performance. Coaching is the key to unlocking the potential
of your people, your organization, and yourself. It increases
your effectiveness as a
leader. As a coach, you must help your people grow and
achieve more by
asking effective questions and
providing feedback. Find
the right combination of instructor-led training and
coaching follow-ups to achieve success...
Finding the Difference that Makes the
If two situations or processes seem very similar
but have different outcomes, it is important to look for any differences
between them, and then to find out which of those differences is the key to
different outcome. "Often the difference that makes the difference can
be quite small and easily overlooked, especially if it's part of our
every-day life. When you know what makes the difference, you know what's
going on and how to change things if you chose, both in your professional
life and personally".1
Three Guiding Principles for Constructing
Being creatures of pattern and habit, we
success and construct our
Taken together, the three
NLP guiding principles –
not an accident
feedback is the foundation of success; and
success has a
– can help you change old habits of thinking and
your success hit rate. Once you have taken these three guiding principles on
board, you will have at hand a valuable source of information - an effective
prescription for exactly the progress you desire. "These three principles
make it possible to turn what we used to think of as setbacks into success,
get the feedback we need in order to know what to do next, and figure out
the key factors we need to get right if we are to succeed".1
Body Language – Your
"Body language accounts for
more than half of what other people respond to and make assumptions about
when they connecting with you. And more often than not, you're not
consciously thinking about it. By becoming conscious, you're 50 ahead of the
Case in Point
Dell start their innovation process with asking their
customers, "What would you really want this thing to do? Is there a
different way to accomplish that?" Then they meet with their suppliers and
ask, "Can we do this in a different way?" Then they try to come up with a
totally different approach that exceeds the original objectives.
10 Commandments of Innovation
To continually bring information from the outside world into
Dell, with an eye toward staying as competitive as they can,
Michael Dell, Chairman and
CEO of the
Dell Computer Corporation uses a variety of innovative approaches. He
says, "I also enjoy roaming around outside the company to see what people
think of us. On the Web, nobody knows I'm a CEO. I'll hang out in chatrooms
where actual users commonly chat about Dell and our competitors. I listen to
their conversations as they discuss their purchases and their likes and
dislikes. It's a tremendous learning opportunity."1...
Effective Coaching: Bad Feedback vs. Good
Bad Feedback: Demotivates,
focuses on blame; creates defensiveness and confrontation
Food Feedback: Encourages,
focuses on improvements – achieved or possible; creates trust and
Connecting with People...
The Four Principles of Effective
Bad Feedback vs. Good Feedback: Helpful
Feedback Is More
Likely To Be Acted On When...
Learning from Market Feedback...
Test Marketing Your New Product...
Listening To Emotions...
Case in Point
Case in Point