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Adapted from: The Tao of Coaching, Max Landsberg



  • Positive: applies to situations where a person did a good job; may consist of a simple praise, but even more powerfully reinforcing if you specifically highlight why or how that person did a good job.

  • Constructive: highlights how a person could do better next time; needs to be delivered sensitively. Use the Action-Impact-Desired Outcome (AID) model; focus on observable facts, not assumed traits.

  • Negative: describes a perceived negative  behavior, without proposing a resolution is essentially destructive and is only used, usually by accident, to terminate relationships.


Bad Feedback vs. Good Feedback

Constructive Feedback

Feedback That Inspires the Coachee To Act

Feedback Is Your Elevator To Success

The Virtuous Circle of Growth and Success

NLP Approach To Feedback

Learning SWOT Question

Problem Solving Strategies: 4 Levels

Customer Feedback

Best Practices



"Life is like a combination lock; your job is to find the right number, in the right order,
so you can have anything you want."