"Feedback is the breakfast of champions." ~ Ken Blanchard

   

Steve Jobs advice quotes

Ask for feedback from people with diverse backgrounds. Each one will tell you one useful thing.  >>>

Steve Jobs

Apple

Vadim Kotelnikov advice quotes

Feedback helps you turn any experience into success. Whether you succeed or fail, it's a learning opportunity.

Vadim Kotelnikov

e-Coach

 

 

Case Studies Google

Google is the Internet’s number one search engine today. For every Google there are and were many other search engine companies trying to dominate the market place. What is the reason for Google’s remarkable success? Google would call that beta testing. They launched a less than perfect service into the market place to get market feedback. Feedback is the answer to dominating a market. It also makes great business sense... More

Learning SWOT Questions

Business e-Coach Fun4Biz

Fun4Biz, a new-generation social network for creative achievers helping them develop their entrepreneurial creativity arts and shine, grows through obtaining feedback and improvement suggestions from its members. During the beta-testing phase, Fun4Biz received 588 improvement suggestions from its users... More

Case Studies Dell Computer Corporation

Dell Computers were the first personal computer company to organize and build itself around the idea of direct customer feedback.

Dell start their innovation process with asking their customers, "What would you really want this thing to do? Is there a different way to accomplish that?" Then they meet with their suppliers and ask, "Can we do this in a different way?" Then they try to come up with a totally different approach that exceeds the original objectives.

Customer Care

Value Innovation: Yin-Yang Strategies

To continually bring information from the outside world into Dell, with an eye toward staying as competitive as they can, Michael Dell, Founder of the Dell Computer Corporation used a variety of innovative approaches. He says, "I also enjoy roaming around outside the company to see what people think of us. On the Web, nobody knows I'm a CEO. I'll hang out in chatrooms where actual users commonly chat about Dell and our competitors. I listen to their conversations as they discuss their purchases and their likes and dislikes. It's a tremendous learning opportunity."... More

Case Studies 3M

Ram Charan and Noel Trichy in their book Every Business Is a Growth Business write: "Many companies have seemingly done well thinking from the inside out. 3M achieved legendary success as an innovator by giving its people room to develop their ideas in quasi-entrepreneurial fashion. For years, it ranked among the leaders of FORTUNE's list of most admired companies. But during the first half of of the 90s, 3M grew its top line less than 4% despite the brilliance of its entrepreneurial technologists. There wasn't enough feedback from the marketplace – missing were the insight into the customer's mind, and the intuitive observations about needs that could have translated inventiveness into powerful growth." In late 90s, new leadership got the company back on track with outside-in growth initiatives.

Case Studies Fidelity Investments

Fidelity Investments leverages the fact that it has thousands of representatives on the phone every day talking with customers – and getting good ideas from them. Through a system called Value Network, Fidelity gives its phone representatives a tool for providing the organization with unsolicited customer feedback. Representatives are encouraged, but not required, to submit issues they recognize as relevant by recording customer suggestions and requests into a central voice-mailbox. These comments are transcribed and passed along to the managers responsible for various aspects of Fidelity's service. The transcriptions are also analyzed by a central quality staff and discussed at monthly executive meetings to make decisions about improvements that cut across functional and organizational lines.... More

 

 

Feedback – Your Elevator To Success

The Virtuous Circle of Growth and Success

4 Types of Problems

Learning SWOT Question

Failure as a Stepping Stone To Success

Beta-Testing a New Product

The Virtuous Circle of Experimentation

Customer Feedback

 

 

Coaching

Feedback

Three Types of Feedback

Constructive Feedback

Bad Feedback vs. Good Feedback    AID Model

Feedback That Inspires the Coachee To Act

Continuous Improvement Mindset

Problem Solving Strategies: 4 Levels

Creative Problem Solving

Turn Problems to Opportunities