Vadim Kotelnikov    

Customer Care

The Mindset of Business Success

   

Business e-Coach     

 

 Love your customers, and they will love you back.  >>>     Customer Success 360 Download PowerPoint presentation, pdf e-book

   

Love for customer quotes Vadim Kotelnikov, differentiate from compeitors, photogram Irina, pigeons

 

 

Five Dimensions to Quality Customer Care

(defined by your customers)

A survey of several thousand customers conducted by the Service Quality Institute at Texas A&M University revealed the following five dimensions to quality customer care:

  1. Reliability

  2. Responsiveness

  3. A Feeling of Being Valued

  4. Empathy  >>>

  5. Competency

Customer-driven Innovation: 7 Practice Tips

  • Live your customer's life, "walk a mile in the shoes of your customer"... More

Google's 10 Guiding Principles

80/20 Principle

10 Golden Rules for Successful Carriers

  • Identify your market and your core customers and serve them best... More

How To Achieve Customer Satisfaction

The Five Rules

  • Care about your customers, provide great after-sales support... More

The GE Leadership Effectiveness Survey (LES)

Knowing Customers

Top 10 Subconscious Values

Customer Needs   What Makes People Buy

Creating Customer Value

Customer-focused Culture   Customer-focused TQM

Deep Customer Focus   Listening To Your Customers >> Tips

Service-Profit Chain   Customer Retention

Customer Intimacy

Customer Partnership

Best Practices

Customer Care   Customer Value Creation

Customer Care As the Mindset of Business Success

7 Routes to High Profits

Customer care is not a technique, it is a mindset. It is a customer-focused corporate mindset  and culture that inspires teams to keep creating and delivering extraordinary customer value and thus helps companies acquire new customers, provide superior customer satisfaction, and build customer loyalty.  >>>

Create Customer Value: 10 Lessons from Konosuke Matsushita

Great Business is about Love

Loving is about striving to make your loved ones happier. If you make your customers feel happier, they will stay with you, and you both will enjoy this lasting loving relationship... More

 

 

Love Your Customers

Love for customers is the springhead of the cascade of inventions and the river of revenues.... More

Innovation Is Love

Innovation is actually a very simple phenomenon.

Innovation is about Love: do what you love to do and love your customers... More

Loving Customer Relationships

Loving is about striving to make your loved ones happier. If you make your customers feel happier, they will stay with you, and you both will enjoy this lasting loving relationship... More

Sustain Customer Focus

Don't lose focus on the customer if you don't want to lose them and your business... More

Creating Sustainable Profits: 9 Questions

Business e-Coach Business e-Coach

With customer care at heart, Business e-Coach creates unique customer value: It doesn't teach, it inspires. It helps people and companies unlock their inner creative power and achieve amazing results. That's why Business e-Coach and Kore Mini-courses are so popular. People and companies from 130+ countries buy them... More

 

 

Partner For Profit Differentiate Yourself From Your Competitors

"As a partner, you should always be looking to help your customer to cut costs and improve results in his or her area of responsibility. You should look for ways to help your customer in non-business areas as well. You should position yourself as someone who cares more about the success of your customer than anything else, even more than you care about selling your product or service. This approach to partnering for profit with your customer is a key way to differentiate yourself and to keep your customer for the indefinite future," says Brian Tracy... More

 

 

References:

1. Customer Care, International Engineering Consortium (IEC)

2. Direct from Dell, Michael Dell with Catherine Fredman