VadiK teachings Vadim Kotelnikov

Customer Care

The mindset of a successful business

Vadim Kotelnikov, founder of 1000ventures - personal logo VadiK

Inventor Business e-Coach

Author Innoball

Founder Innompic Games icon


Vadim Kotelnikov (VadiK) innovator venturepreneur trainer speaker

Customer care is not a technique, it is a mindset.

Love your customers, and they will love you back.


Customer care is a customer-focused corporate mindset and culture that inspires teams to keep creating and delivering extraordinary customer value and thus helps companies acquire new customers, provide superior customer satisfaction, and build customer loyalty.



Vadim Kotelnikov (VadiK), founder, Innompic Games speaker trainer

Love for customers is the springhead of the cascade of innovations and the river of revenues.


Great Business is about Love

Loving is about striving to make your loved ones happier. If you make your customers feel happier, they will stay with you, and you both will enjoy this lasting loving relationship.



Love for Customers is the key to business success Vadim Kotelnikov quotes

Love for customer quotes Vadim Kotelnikov, differentiate from compeitors, photogram Irina, pigeons



Vadim Kotelnikov (VadiK) on customer-driven innovation  

To some, customer is the king, to others, customer is the god. To me, customer is a beloved friend I strive to make happier.



White marketing quotes Vadim Kotelnikov love help heart creative way

Customer care quotes empathise with customers understand clients VadiK



Five Dimensions to Quality Customer Care

(defined by your customers)





A survey of several thousand customers conducted by the Service Quality Institute at Texas A&M University revealed the following five dimensions to quality customer care:

① Reliability; ② Responsiveness;

③ A Feeling of Being Valued;

④ Empathy;  ⑤ Competency





"There is a saying in the United States that the customer is the king. But in Japan the customer is the God."
~ Tak Kimoto


Competitive Advantages of U.S.. and Japanese firms



Stand out Leader Achiever


Advice by self-made billionaires


Happy Victor icon


Konosuke Matsushita advice quotes

Company’s vision must be driven by the aspirations of its customers.

Konosuke Matsushita



Steve Jobs advice quotes

You’ve got to start with the customer experience and work backward for the design and the technology.

Steve Jobs


Henry Ford advice

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Henry Ford


Jack Ma quotes

I found that the more you care about your team, the more your team will care about you and about their customers.

Jack Ma





B2B: Partner for Growth

As a partner, always be looking to help your customers grow. Look for ways to help your customers in all areas where your competence and their aspirations meet. Provide great after-sales support. Offer rapid-growth ideas and tools. Help them grow the impact of their social-media marketing efforts.  

  Win-Win negotiation is a partner dance Vadim Kotelnikov quotes



Sustain Customer Focus

Don't lose focus on the customer if you don't want to lose them and your business. Develop and communicate a clear, simple, customer-focused vision that that will serve as the direction for the organization. Partner with your customers and involve them in new product/service development.


Deep Customer Focus

Customer-focused Culture

Customer Partnership