Fidelity's commitment
to Kaizen is reflected in its
performance
management and
compensation systems. Each fall, Fidelity
companies establish business goals for the coming
business year. These goals are tiered through the
company's various divisions down to the
individual manager level. Many of these goals
are focused on improvements in existing products or
processes. Progress towards goals is evaluated
and adjusted on a monthly and quarterly basis.
Employee Ownership
Fidelity fundamentally
believes that employees practice Kaizen most
enthusiastically when they feel a deep sense of
ownership in the work.
Fidelity fosters this
feeling of ownership by dividing power in the
company among small divisions (each called a
company or a business unit) with aggressive
entrepreneurial leadership. Each of these
Fidelity companies is responsible for its own
management systems, its own strategies and
activities – and its own
results.
Corporate Quality
– a Kaizen Promotion Team
Fidelity defines
quality as "How we organize, operate, evaluate,
and
continually improve all aspects of our business
to maximize
customer satisfaction and profitability over the
long term."
Corporate management
promotes
Kaizen
by a small staff of people who work full time to
assure that employees hear the continuous
improvement message on a regular basis. This
department, which is called Corporate Quality,
supports Fidelity's commitment to
organizational learning.
The sharing of best
practices happens in a number of ways. An informal
network of Kaizen teachers from Fidelity's various
business units – and collectively called the Quality
Support Council – meets monthly to share information
and experience with one another. This group has been
responsible on an informal basis, for guiding many
of the cross-corporate improvements at Fidelity,
including the development of a
problem-solving model called
STRIDES. This model provides employees in every
part of the corporation with a common language and
process for implementing Kaizen. As stated in
Fidelity's Models for Quality Improvement, STRIDES
is the approach to use "where the problem is more
complex."...
More
Fidelity's Process Redesign
Model...
Process Measurement and Improvement (PMI)...
Key Elements of Process Measurement and Improvement (PMI)...
Key Techniques of Process Measurement and Improvement (PMI)...
Fidelity's Value
Network...
Employee
Motivation...
Benchmarking...
Discover much more in this Ten3 Mini-course
