Explaining Total Quality Management (TQM) Philosophy To The Employees

 

 

 

  Subscribe to the customer-first concept

 

People in the next process are your customers. If you stick to the product-out concept, our company's name will not even be listed in the phone book after a while.  >>>

 

 

  Be problem-conscious at all times

 

Where there is no problems, there can be no improvement.

 

 

  Management means starting with planning and comparing it with results

 

Let's turn the Plan Do Check Action (PDCA) wheel and
change the way we do our job.

 

 

 

  You are surrounded by mountains of treasures

 

There is more to be learned from chronic problems than from problems that suddenly occur.

 

 

  Manage the process by results

 

Rework and adjustments are problems arising from the lack of of management.
Dealing with them is not management but manipulation.

 

 

  Look at the factory and manage your work on the basis of facts

 

Base judgments on data. Do not rely on hunches or gut feelings.

 

 

 

  Be attentive to deviations

 

The priority lies in reducing the deviation rather than improving the average.  >>>

 

  Stratify before observation

 

Classification leads to better understanding.  >>>

 

  Improvement starts at home

 

Become accustomed to classifying problems into those that are your own responsibility and those that are others' responsibilities, and taking care of your own problems first.  >>>

 

 

 

  Remove the basic cause and prevent recurrence

 

Do not confuse symptoms with causes  >>>

 

 

  Build quality in upstream

 

Quality must be built into the process. Testing does not make quality.  >>>

 

  Never fail to standardize

 

We need devices to make sure that a good state lasts.

 

 

 

  Always consider horizontal deployment

 

Individual expertise should be extended to company-wide expertise.

 

 

  Implement TQM involving everybody

 

A pleasant, meaningful workshop starts with active quality control circles (QCCs) for mutual enlightenment and self-development.