Lessons from Leading Firms






14 TQM Slogans at Pentel


TQM in Japan



Explaining Total Quality Management (TQM) Philosophy
To The Employees




  Subscribe to the customer-first concept


People in the next process are your customers. If you stick to the product-out concept, our company's name will not even be listed in the phone book after a while.



  Be problem-conscious at all times


Where there is no problems, there can be no improvement.



  Management means starting with planning
and comparing it with results


Let's turn the Plan Do Check Action (PDCA) wheel and
change the way we do our job.




  You are surrounded by mountains of treasures


There is more to be learned from chronic problems than from problems that suddenly occur.



  Manage the process by results


Rework and adjustments are problems arising from the lack of of management. Dealing with them is not management but manipulation.



  Look at the factory and manage your work on the basis of facts


Base judgments on data. Do not rely on hunches or gut feelings.




  Be attentive to deviations


The priority lies in reducing the deviation rather than improving the average.



  Stratify before observation


Classification leads to better understanding.



  Improvement starts at home


Become accustomed to classifying problems into those that are your own responsibility and those that are others' responsibilities, and taking care of your own problems first.




  Remove the basic cause and prevent recurrence


Do not confuse symptoms with causes.



  Build quality in upstream


Quality must be built into the process. Testing does not make quality.



  Never fail to standardize


We need devices to make sure that a good state lasts.




  Always consider horizontal deployment


Individual expertise should be extended to company-wide expertise.



  Implement TQM involving everybody


A pleasant, meaningful workshop starts with active quality control circles (QCCs) for mutual enlightenment and self-development.