Quality Management: Total Quality Management (TQM) TQM Practices in Japan and the West Main Differences   → Cultural Differences  insights by  Business e-Coach for Asia-Pacific Countries     Japan The West Deals with quality of people Deals with quality of products → Customer-oriented  >>> Manufacturer-oriented Upstream Downstream Process-oriented, aimed at → improving  the total performance Product-oriented, aimed at detecting and eliminating defective parts Company-wide, everybody's responsibility Responsibility of quality control managers   Tweet   Kaizen and TQM → Kaizen: 5 Principles Continuous Improvement Culture >> Japan vs. West Customer-focused TQM Japanese-style Suggestion System Deming's 14 Points of TQM → Areas Targeted by TQM in Japan 14 TQM Slogans at Pentel, Japan  Value Chain Management The Toyota Way: 14 Principles → ICT-powered Value Chain EBPM → 8 Rules for Quality Management Six Sigma >> Six Sigma Implementation at GE Fidelity Investments: Practicing Kaizen → Toyota Production System