Quality Management:

Total Quality Management (TQM)

TQM Practices in Japan and the West

Main Differences

 

Cultural Differences  insights by  Vadim Kotelnikov personal logo Business e-Coach for Asia-Pacific Countries

 

 

Japan

The West

Deals with quality of people

Deals with quality of products

Customer-oriented  >>>

Manufacturer-oriented

Upstream

Downstream

Process-oriented, aimed at improving  the total performance

Product-oriented, aimed at detecting and eliminating defective parts

Company-wide, everybody's responsibility

Responsibility of quality control managers