Quality Management:
Total Quality Management (TQM)
TQM Practices in Japan and the West
Main Differences
→ Cultural Differences insights by Business e-Coach for Asia-Pacific Countries
Japan
The West
Deals with quality of people
Deals with quality of products
→ Customer-oriented >>>
Manufacturer-oriented
Upstream
Downstream
Process-oriented, aimed at → improving the total performance
Product-oriented, aimed at detecting and eliminating defective parts
Company-wide, everybody's responsibility
Responsibility of quality control managers
Kaizen and TQM
→ Kaizen: 5 Principles
Continuous Improvement Culture >> Japan vs. West
Customer-focused TQM
Japanese-style Suggestion System
Deming's 14 Points of TQM
→ Areas Targeted by TQM in Japan
14 TQM Slogans at Pentel, Japan
Value Chain Management
The Toyota Way: 14 Principles
→ ICT-powered Value Chain
EBPM
→ 8 Rules for Quality Management
Six Sigma >> Six Sigma Implementation at GE
Fidelity Investments: Practicing Kaizen
→ Toyota Production System
Ваш обозреватель не поддерживает встроенные рамки или он не настроен на их отображение.
