● Everything can and should be improved.
Japanese managers go as far as to
say to their subordinates, "Regard
whatever you do now as the 'worst'
way to do your job.")
● Not a single day should go
by without some kind of
improvement being made somewhere in the company.
● Don't criticize,
Think beyond common sense.
Challenge assumptions. Even if something is working, try to
find the ways to make it work even better.
Ask searching questions.
strategy for improvement – any management activity should eventually
lead to increased
the ideal customer experience
strive to provide it.
10 Matsushita Lessons
first – an enterprise can prosper only if customers who purchase its
products or services
8 Rules for Quality Management
that any corporation has
problems and establish a
corporate culture where
everyone can freely admit these problems and
Think of how to improve it instead of
why it can't be improved.
a way of thinking oriented at improving processes, and a management
system that supports and acknowledges people's process-oriented
efforts for improvement.
Start with scarcity. It's hard to see
the need for
Kaizen when resources are plentiful.
● When there is a worker or
supplier performance problem, don't replace them. Keep them and
help them improve instead.