Kaizen concentrates at improving
rather than at achieving certain results. Such managerial attitudes and
make a major difference in how an organization
and achieves improvements.
The suggestion system is an
integral part of an established management system that aims at involving
employees in Kaizen. The number of worker's suggestions is regarded as an
important criteria in reviewing the performance of the worker's supervisor
and the manager of the supervisor.
The Japanese management encourages
employees to generate a great number of suggestions and works hard to
consider and implement these suggestions, often incorporating them into the
overall Kaizen strategy. Management also gives due recognition to employee's
efforts for improvement. An important aspect of the suggestion system is
that each suggestion, once implemented, leads to an upgraded standard. Quality control (QC) circles can
be viewed as a group-oriented suggestion system for making improvements.
is a small group that voluntarily performs quality-control activities in the
Toyota states: "...based on the concept of continuous improvement,
or Kaizen, every Toyota team member is empowered with the ability to
improve their work environment. This includes everything from
quality and safety to the environment and
and suggestions by team members are the cornerstone of