The ‘no blame’ concept is fundamental to successful implementation of Continuous Improvement  Download PowerPoint presentation, pdf e-book, just-in-time (JIT) and problem solving  Download PowerPoint presentation, pdf e-book strategies and programs.

A no-blame culture is built on the positive belief that employees want to be fully participative members of high-performing teams, and no one comes to work with the intention of doing a poor quality job. If a problem is occurred, the roots of it are searched for in an organizational deficiency, not in deliberate actions of an employee.

In a company that operates in a ‘No Blame’ culture employees are encouraged to speak openly about problems and mistakes. The staff are empowered to be honest and open about the obstacles to progress. When complex problems occur, small teams are created to discuss how to improve the situation and to work towards finding solutions.  >>>






A no-blame Culture Download PowerPoint presentation, pdf e-book is a win-win all-round – for employees, managers, customer and the company as a whole. It liberates the organization. It fosters employee loyalty, effective problem-solving and high performance. People focus on their positive energy and accomplish much more in a shorter space of time. They adopt a continuous improvement mindset. Employees enjoy their workdays more and have more fun.

The benefits flow also through to the customers in terms of better quality, improved delivery and better overall customer satisfaction. ‘No blame’ customer relationships are mutually beneficial. Whenever problems are we encountered at a customer site, just sit together with their key players and work towards finding and executing solutions.




Key Ways to Foster a ‘No-blame’ Culture

Trust people and believe that they want to do their best

Define behavioral standards, the desired results will follow

Encourage people to speak openly about the obstacles to progress

Focus on finding solutions, not those who are to be blamed

Establish an organized and systematic approach to problem solving

Encourage and empower intrapreneurs