The ‘no blame’ concept is fundamental to successful implementation of
just-in-time (JIT) and
strategies and programs.
A no-blame culture is built on the
positive belief that
want to be fully
participative members of
high-performing teams, and no one comes to work with the intention
of doing a poor quality job. If a problem is occurred, the
roots of it are
searched for in an organizational deficiency, not in deliberate actions of
In a company that operates in a ‘No Blame’ culture employees are encouraged
to speak openly about problems and mistakes. The staff are empowered to be
honest and open about the obstacles to progress. When
occur, small teams are created to discuss how to improve the situation and
to work towards finding solutions.
is a win-win
all-round – for employees, managers, customer and the company as a whole. It
liberates the organization. It fosters employee loyalty, effective
problem-solving and high
People focus on their positive energy and accomplish much more in a shorter
space of time. They adopt a
continuous improvement mindset.
Employees enjoy their workdays more and have more
The benefits flow also through to the
in terms of better quality, improved delivery and better overall customer
satisfaction. ‘No blame’
relationships are mutually beneficial. Whenever problems are we
encountered at a customer site, just sit together with their key players and
work towards finding and executing solutions.
8 Key Elements