Soliciting ideas from employees and turning suggestions into action  Case Studies


GE Work-Out - Rattlers Pythons - two types of problems solved






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Creative Problem Solving

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The Work-Out Event typically consists of five sessions that take place over the course of one to three days1:


  • Brief participants on the goals and agenda for the Work-Out, and the culminating event: the Town Meeting

  • Review the process and ground rules (no sacred caws, no "turf-defending," no blaming, no pulling rank by managers, no complaining; focus on solutions).


  The Gallery of Ideas

  • Each Work-Out team presents its 10 best ideas to the rest of the Work-Out participants.

  • Participants vote on the best 3-4 ideas worth implementing from each team's top 10. 

  Generate Action Plans

  • Teams use the remaining time to develop an action plan for implementing the selected ideas, and then prepare a presentation, with supporting data, requesting approval for the idea from the Sponsor at the Town Meeting.

  • Each idea must have an "owner" who will take responsibility for seeing it through implementation if it is approved.

  The Town Meeting

  • Teams present their recommendations to the Sponsor. The Sponsor dialogues with the team and other participants about the viability of the idea, and asks for input from managers who will be affected by the team's recommendation, before making a 'yes/no' decision Download PowerPoint presentation, pdf e-book on the spot.


 At GE, Work-Out "Town Meetings" gave the corporation access to an unlimited resource of imagination and energy of its talented employees.


Jack Welch advice business quotes

The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well.

Jack Welch



25 Lessons from Jack Welch  Download PowerPoint presentation, pdf e-book




References: 1. The GE Work-Out, Dave Ulrich et al