Three Basic Structures
Quality Assurance (QA)
Production Assurance (PA)
Personnel Training (PT)
Benefits of 9-part
Classification of Wastes
Helps employees become
Helps them move from operational improvement to systems improvement,
Helps employees recognize the need for self-development.
Problem Solving Strategies:
Waste Categories and
Wastes To Be
items not immediately needed.
The "5S" refers to five Japanese principles for workplace management
to increase efficiency.
The Three Basic
Structures of CPS
❶ Quality Assurance (QA)
System. Canon tries to ensure the best
quality in all stages of development, production, and delivery
to gain worldwide respect for their products.
❷ Production Assurance (PA)
System. PA is aimed to achieve
just-in-time manufacturing, fast delivery, low cost, and also
adopt the "visual control" philosophy. Canon has devised two
subsystems to attain these PA goals: Canon's HIT System (equivalent
just-in-time) and Signal System. The HIT System means making
parts and products only when needed and only in the quantity needed.
Canon uses either HIT cards or signals for this purpose.
❸ Personnel Training (PS)
System. Under this system, Canon's employees are continually
educated through a life-long education program.
The other critical instruments for
realizing CPS objectives are the "four investments" (technologies,
human resources, facilities, and welfare) and "elimination of
Each Canon employee receives a 55-page
pocket-size CPS Notebook that explains the CPS, how to get
Kaizen targets, and the award
system. These CPS Notebooks also have special
pages entitled "My Self-Development Goals – Method, Tools, and
Investment" to be filled in by the worker.
At Canon, it is the supervisor's
responsibility to attempt to give each employee the widest possible
range of skills. This is achieved both by formal training and
through job rotation.
Managers attach considerable importance
to the direct involvement of employees in process design, process
improvement, and the achievement of smooth harmonious production.
In each working area, matrix charts are
displayed. The vertical axis lists the names of all operators in the
department and the horizontal axis is divided into columns, each
describing a specific skill or task. The boxes in the chart are
shaded against each employee to show at a glance the skills each has
A unique feature of Canon's suggestion
system is the lifetime cumulative award system. Each suggestion is
given a certain number of points, and every year President's Awards
are given to the 20 people who have accumulated the most points
since the system's inception. Each recipient receives a certain
amount of money and a gold medal.
Since this can get a bit repetitious,
there are also Presidential Awards for the most points in a given
year, the top 30 people receiving a smaller amount of money and
silver medals. The list of Annual Awards provided at
Canon includes: Model Workshop Award, Runner-up Model Workshop
Award, Award for Eliminating
9 Wastes, CPS Performance Award, Excellent Small-Group
Activities Award, Cumulative-Point Presidential Award, Annual-Points
Presidential Award, Special Presidential Award.
Canon gives also Gold, Silver, and
Special awards to their suppliers that have built promising systems
Quality, Cost, and Delivery.