People as Your Most
"In the end, all
management can be reduced to three words:
people, product, and
~ Lee Iacocca
powerless and shared values
are corrupt without the right people to execute.
9 Signs of a
People are your most important asset. Your
technologies, products and structures can be copied by
competitors. No one,
however, can match your highly charged, motivated people who care.
are your firm's repository of
knowledge and they are central to your company's
people are critical to the development and execution of strategies,
especially in today's
faster-paced, more perplexing world, where top management alone can no
longer assure your firm's competitiveness.
Help Every Individual to
Find the Right
The manager's responsibility is to steer the
employees towards roles where they have the greatest chances of success...
Developing people is achieved by
careful, planned and motivational
delegation of responsibility and duty...
At all levels, your company needs
people who can deliver at the frontier of performance. They must understand
where your company is going and be able to influence this path. They must
share in your company's fortunes and be
motivated to push for greater achievements...
There are two phases in developing an entrepreneurial workplace.
Phase I creates the environment necessary to support and encourage it. Phase
II is building your staff's
Build Trust To Improve Performance
Trust – both between
organizations – is at the core of today's complex and rapidly changing
It is the mutual bond of trust
that acts as the catalyst that creates
has always said that
GE's primary product and core competence is not jet engines or gas turbines,
people. One of the most fundamental truths about Welch's management
principles is that it's about people, not numbers. "We are constantly amazed by
how much people will do when they
are not told what to do by management," says Welch. "Our true
competency' today is not manufacturing or services, but the global recruiting
and nurturing of the world's best people and the cultivation in them an
insatiable desire to
and to do things better every day...
and behaviors are what produce those performance numbers, and they are the
bedrock upon which we will build our future."
In most organizations,
come and go – and
rarely make a difference.
But at GE, one of the largest companies in the world, one particular change
process helped spark a complete transformation –
Work-Out. With Work-Out as
part of its DNA, GE has become one of the most
innovative, profitable, and
admired companies on earth.3
At its core, Work-Out is a very simple concept
based on the premise that those closest to the work know it best. When the
ideas of those people, irrespective of their functions and job titles, are
solicited and turned immediately into action, an unstoppable wave of
creativity, energy, and productivity is unleashed throughout the
organization. At GE, Work-Out "Town Meetings" gave the corporation access to
an unlimited resource of imagination and energy of its talented employees...
from Jack Welch
Process Approach To
Mobilizing Everyone's Abilities
The process approach rejects the idea that the
luck, such as inspired individuals or
visionary leaders, on the grounds that
it is unsustainable. Your cannot control whether "lightning will strike, or
depend on it to strike regularly.
Process companies seek to institutionalize success by designing
high-performance ways of working. They do not denigrate the talents of
remarkable individuals, but they recognize that all human talent can and
should be leveraged by an overall process. They believe that a company
achieves its highest potential by designing processes that mobilize
everyone's abilities rather than depending too much on any single
individual, however gifted she or he may be." says
Create Customer Value:
10 Lessons from Konosuke Matsushita
Colin Powell's 18
Organization doesn't really accomplish
anything. Plans don't accomplish anything, either. Theories of
don't much matter. Endeavors succeed or fail because of the people involved.
Only by attracting the best people will you accomplish great deeds...
9 Roles of a
Investments: Practicing Kaizen
fundamentally believes that employees practice
most enthusiastically when they feel a deep sense of ownership in the work.
Fidelity fosters this feeling of ownership by
dividing power in the company among small divisions (each called a company) with
Each of these Fidelity companies is responsible for its own management systems,
its own strategies and activities – and its own
"Ultimately, our people know that they're what
drives the business. They know their success drives the company's success,
rather than the other way around," says
Michael Dell, Founder of
Dell Inc..6 "Knowledge brings power, whether
it's knowing how a business works or knowing the right way to serve a
customer. All of our
is done in pursuit of one goal: finding the next frontier of
value that we
can create for our customers. Giving your people the knowledge, the
abilities, and the permission to do what they do best – and take it to the
heights of "ownership" – brings more success to a company than anything else