Sustainable Growth:

Effective Management

Performance Management

Evaluating and Improving Both Individual and Company Performance

"One player practicing sportsmanship is far better than 50 preaching it."

– Knute Rockne

Performance Management Defined

"Performance management is the integrated process of objective setting, appraisal and pay determination which supports the achievement of the company's business strategies. At an individual level it will result in action plans related to performance improvement, career development and training."¹

10 Ways To Murder Creativity

• Ensure that highly qualified people do mundane work for long periods... More

9 Signs of a Losing Organization

5. Lack of Initiative: poor motivation and encouragement; people do not feel their contributions make a difference; management fails to engage the organization effectively; people work defensively and not creatively, they do their job, and nothing more.... More

Benefits of an Effective Performance Management System

When a performance management system is operated effectively, there are great benefits for both individuals and organizations. It creates organizational focus and alignment and "a shared mental model for leading and managing the business in a way that coverts strategic objectives into effective business practices."¹²

Motivating Every Employee

Every person has a greater potential than they are exhibiting, and as a leader, it's your responsibility to maximize their potential and performance and the results of each member of your team. "Motivation is about cultivating your human capital. The challenge lies not it the work itself, but in you, the person who creates and manages the work environment."³... More

Energizing Employees

"What energizes people is the broader horizon, the excitement of new challenges and big opportunities. When their leaders offer this excitement, people come alive."⁵

The one-on-one relationships that individual workers have with their managers, and the trust, respect, and consideration that their managers show toward them on a daily basis are also at the core of an energized workforce. "Getting the best out of workers is above all a product of the "softer" side of management – how individuals are treated, inspired, and challenged to do their best work – and the support, resources, and guidance that is provided by managers to help make exceptional employee performance a reality."⁶... More

Inspiring Culture

Do you want to encourage extraordinary performance from your people?  Do you want them to do great things?

If yes, then you must create an inspiring corporate culture to inspire and energize them... More

Transform Your Business into an Innovative and Creative Culture

• Empowerment. Ideally, empowerment of employees results in increased initiative, involvement, enthusiasm, innovation and speed, all in support of the company's mission... More

5 Factors that Make a Project a Success

By: Eric Verzuh, author of The Fast Forward MBA in Project Management

To be successful, a project must have:

1. Agreement among the project stakeholders – the team, customer, and management  – on the goals of the project... More

Managing for Results

To achieve results, you should develop a solid, sound, customer-focused, and entrepreneurial strategy, aimed at market leadership, based on innovation, and tightly focused on decisive opportunities... More

Setting Right Objectives

Setting right objectives is critical for effective performance management. Such objectives as higher profits, shareholder value, customer satisfaction may be admirable, but they don't tell managers what to do. "They fail to specify priorities and focus. Such objectives don't map the journey ahead - the discovery of better value and solutions for the customer."⁴

The objectives must be:

• focused on a result, not an activity

• consistent

• specific

• measurable

• related to time

• attainable

Coaching

Coaching brings more humanity into the workplace. "Effective coaching in the workplace delivers achievement, fulfillment and joy from which both the individual and organization benefit."⁷

Achievement means "the delivery extraordinary results, organizational and individual goals achieved, strategies, project and plans executed. It suggests effectiveness, creativity, and innovation. Effective coaching delivers achievement, which is sustainable. Because of the emphasis on learning and because the confidence of the player (the coachee) is enhanced ('I worked it out for myself!') the increase in performance is typically sustained for a longer period and will impact on areas that were not directly the subject of coaching."⁷... More

Being a part of the Canon Production System (CPS), the Five Ss movement helped change attitudes. Employees started readily follow workplace rules that previously had been difficult to employ. As a result, performance measures such as defect rates, equipment breakdowns, and number of accidents have all been improved... More

Suggestion System: 3 Stages

References:

1. Handbook of Performance Management, Institute of Personnel Management

2. Balanced Scorecard in a Week, Mike Bourne and Pippa Bourne

3. How To Motivate Every Employee, Anne Bruce

4. Customer Intimacy, Fred Wiersema

5. Every Business is a Growth Business, Ram Charan and Noel. M. Tichy

6. 1001 Ways To Energize Employees, Bob Nelson

7. Jack Welch quoted in Washington Post, March 23, 1997

8. Trusted Partners, Jordan D. Lewis

9. Strategic Management: Competitiveness and Globalization, Edition 4, Thomson Learning

10. Effective Coaching, Myles Downey

11. The Inner Game of Work, Timothy Gallwey

12. Business Process Management (BPM) is a Team Sport: Play it to Win!, Andrew Spanyi

13. Regis McKenna, Slicon Valley marketing expert

14. Productivity Improvement in the Service Sector, Mah Lok Abdullah, APO Newsletter

15. Effective Managers Need To Coach, Wendy Hearn

16. Direct from Dell, Michael Dell with Catherine Fredman