barriers to change separately.
Tell everyone why the
needed. What's obvious to you may not be obvious to them. Don't
assume they see what
Create an environment of
creative dissatisfaction with the status quo. Ensure that
everyone understands that standing still means
Set and communicate your
vision. Define and
visualize desired outcomes ‒ people must know what the
desired result looks like to be able to help you to get there.
of a greater future to
people and, ultimately,
make your vision a reality.
Involve everyone in development of
Synergize different perspectives.
feedback to draw out
and eliminate concerns. Organize
meetings to market the strategy.
Build in as much certainty as you
can. Give people insight into the steps you are taking to
implement change. Give them the facts about what they’re facing. Share how
you will prepare people to take on new ways of working.
Shape expectations Define
milestones and timelines.
Make sure people know what is expected of them.
and showcase “early adopters” and
proactive innovators who support and
honestly and credibly even in times of uncertainty when you don’t have complete
information. Feeling informed goes
a long way toward
building trust. Acknowledge your own mistakes and say what
you’re doing to
‒ it is one of the best ways to soften resistance and it also
opens the door for others to admit their own mistakes and search
for a new common ground. Use various channels ‒ both high tech
and low tech ‒ to
connect with your stakeholders.
Reward those who demonstrate the ability to move and adapt