Performance Management:

Coaching

Coaching Organization

Unlocking the Full Potential of Your People, Your Organization and Yourself

Balanced Organization: 5 Basic Elements

Performance Management (Water):

• Coaching environment helps people unlock their true potential... More

Coaching Organization Defined

The Coaching Organization creates an environment where the behaviors and practices involved in continuous learning, exchange of both explicit and tacit knowledge, reciprocal coaching and self-leadership development are actively encouraged and facilitated.

Coaching Organization vs. Learning Organization

A Learning Organization focuses on knowledge management.

A Coaching Organization goes beyond knowledge management. It is also less about WHAT is to be achieved, it's more about HOW to achieve it: how to unlock inner power - creative, emotional, entrepreneurial - of people within the organization and make them relentless innovators, self-leaders, and team-workers.

What is Coaching?

One of the "hot" areas of personal, professional, and business development is coaching. Coaching is all about helping others to identify and define their specific goals, and then organize themselves to attain these goals. Coaching deals with building an individual's personal skills, from setting the goals, to communication to management style to decision making and problem solving. Coaches draw upon a client's inner knowledge, resources and creativity to help him or her be more effective... More

Benefits of Coaching in the Workplace

Coaching brings more humanity into the workplace. "Effective coaching in the workplace delivers achievement, fulfillment and joy from which both the individual and organization benefit:"³

1. Achievement means "the delivery extraordinary results, organizational and individual goals achieved, strategies, project and plans executed. It suggests effectiveness, creativity, and innovation. Effective coaching delivers achievement, which is sustainable. Because of the emphasis on learning and because the confidence of the player (the coachee) is enhanced ('I worked it out for myself!') the increase in performance is typically sustained for a longer period and will impact on areas that were not directly the subject of coaching."³

2. Fulfillment includes learning and development. "To achieve the business result is one thing, to achieve it in a way in which a player learns and develops as part of the process has a greater value - to the player, the coach (the line-manager) and the organization, for it is the capacity to learn that ensures an organization's survival."³ Fulfillment also includes the notion that individuals through coaching begin to identify goals that are intrinsically rewarding. "With fulfillment comes an increase in motivation. That the coach respects the player, his ideas and opinions, that the player is doing his work in his own way, that he is pursuing his own goals and is responsible - all this makes for a player who is inspired and committed. In this way more of the energy, intelligence and imagination of each individual is brought to the service of the organization."³

3. Joy: Enjoyment ensues when people are achieving their meaningful stretch goals and when learning and developing is part of the process.

These three components – achievement, fulfillment, and joy – are synergistically interlinked and the absence of any one will impact and erode the others. "Learning without achievement quickly exhausts one's energy. Achievement without learning soon becomes boring. The absence of joy erodes the human spirit."³

Inspirational Leadership: 10 Roles

Inspirational leaders create an inspiring culture within their organization. They supply a shared vision and inspire people to achieve more than they may ever have dreamed possible. They are able to articulate a shared vision in a way that inspires others to act. They coach and train their people to greatness

People do what they have to do for a manager, they do their best for an inspirational leader... More

Coaching Culture

Coaching helps individuals (and, thus, organizations) cope with their many responsibilities and ultimately achieve success overall.

British organizational development experts David Clutterback and David Megginson researched the theory and reality of changing to a coaching culture. "We define a coaching culture as one in which the predominant style is managing and working together, and where a commitment to grow the organization is embedded in a parallel commitment to grow the people in the organization," they wrote. "Continuous development of people, through feedback, learning dialogue and individual experimentation, should drive every business process, from customer service to strategic planning."

Benefits of Executive Coaching

For leaders, school never ends. There has never been a time when it was so critical for leaders and organizations to continue learning. Because of this permanent need for learning organizations and leaders, the idea of a coaching organization is taking hold.

The unrelenting need for growth and knowledge expansion can be stressful for leaders if they are left to their own devices. The competing demands of information overload, downsized and maxed-out staffs, and increasing expectations on fewer leaders seem impossible to resolve. This is precisely why such organizations as IBM, Dow, Marriott and Abbott Laboratories are so committed to coaching as a solution that they have an in-house coaching program.⁴

In a study by Olivero, Bane and Kopelman, one-on-one executive coaching increased productivity by 88% compared to the effects of conventional managerial training alone (22.4%) .

According to Wendy Hearn, a business coach, effective coaching

enables you to:

• Identify and Maximize Your Business Ideas and Opportunities: If you don't currently see ideas and opportunities or you're not applying them effectively, by the time you've worked with a coach, you'll do and see otherwise. You'll have a sounding board to bounce around your thoughts and ideas with ready to bring to fruition.

• Get Clarity: The busy pace of life and business today, with too many choices can leave you confused, overwhelmed and stuck. When you have clarity you'll be focused, energetic, passionate, and generate better solutions

• Understand You & Your Desires: Discover and understand who you truly are and stop searching outside of yourself for fulfillment and meaning. Identify and clarify what you most want your business to be.

• Set Practical Goals: You'll identify what you want from you business that will bring you personal and financial rewards, then move quickly towards it.

• Be Challenged & Creative: If challenge is missing from what you're currently doing, this can leave you feeling stuck and unfulfilled. Tap into your creativity, passions and strengths and look forward to each new day.

• Stay Focused and Keep On Track: You'll be provided with accountability and structure that keeps you focused and taking lots of consistent inspired actions. These actions are essential for the changes you want to make. Action will provide you with the individual learning that you need for your business to succeed.

Key Features of the Coaching Organization

• Business e-Coach - building innovation-adept culture and providing just-in-time 24/7 -  24 hours a day, 7 days a week - intranet-based e-coaching service to everybody in and beyond the organization: corporate leaders, team leaders, employees, and customers and suppliers:

  • inspiration: inspiring new ideas, opening minds, encouraging outside-the-box creative thinking, broadening horizons, and building cross-functional excellence

  • guidance: showing new directions for radical and incremental improvements, helping create innovative cross-functional combinations

  • empowerment: developing self-leaders, self-coaches, and teamworkers

  • communication: building higher and deeper levels of understanding and providing IT-powered effective communication environment

  • feedback: providing effective self-assessment and 360 evaluation and feedback tools as well as rendering inspirational improvement support

• Motivation

  • attitude motivation: effective feedback and idea implementation

  • incentive motivation:

    • reward system - flexible, based on value created in terms of new knowledge applied, stakeholder satisfaction

• Knowledge Management

  • idea management

    • encouraging ideas

    • evaluating ideas

    • letting the best ideas win

    • implementing ideas

    • evaluating impact

    • rewarding new thinkers

  • managing tacit knowledge

• Measurement

  • performance

  • leadership

  • teamworking

  • knowledge

  • ideas

References:

1. "The Challenge of Managing Knowledge", Laura Empson

2. "The Knowledge-Creating Company", Ikujiro Nonaka and Hirotaka Takeuchi

3. Effective Coaching, Myles Downey

4. The Coaching Culture: The Importance of Continuous Development,  Leadership Guide Magazine