People Skills:

Building Relationships

Effective Conflict Resolution

The Art, Science, and Practice

Humorous Quotes

"When you are ill make haste to forgive your enemies, for you may recover." – Ambrose Bierce... More

No-Lose Method – Turning Conflict Into Cooperation

The No-lose Method produces a solution that brings mutual need satisfaction. It is acceptable to everyone, so nobody feels a loser. It is not easy to acquire competence in applying this method. Searching for a solution requires creative thinking: "we've got a problem to solve, so let's get creative". It is important that you not start the process with one fixed, preconceived solution or a number of alternative solutions. The important thing that you remain open to other solutions.

The No-lose Method brings many benefits:

• increased commitment to carry out the decision

• higher-quality decisions

• warmer relationships

• quicker decisions

• no "selling" is required

The No-lose Method for resolving conflict between people is just a special application of problem solving, involving six separate steps: identifying and defining the problem; generating alternative solutions; evaluating the alternative solutions; decision making; implementing the decision; and following up to evaluate the solution. Only those people directly involved in the conflict should be included in the problem-solving.

Resolving Conflicts Between Business Partners

If you succeeded in building mutual trust with your business partner, it will serve as a strong foundation that will free you to respond together to the unexpected, which is essential for mutual creativity in conflict resolution. Business is too complex to expect ready agreement on all issues, and trust, thus, does not imply easy harmony. "However, in a trusting relationship conflicts motivate you to probe for deeper understanding and search for constructive solutions. Trust creates good will, which sustains the relationship when one firm does something the other dislikes. Having trust gives you confidence in a relationship and makes it easier to build even more."¹

Win-Win Mindset

Win-Win sees life as a cooperative, not a competitive arena. Most people tend to think in terms of dichotomies: strong or weak, win or lose. But that kind of thinking is fundamentally flawed, because it is based on power and position rather than principle. Win-Win means that agreements or solutions are mutually beneficial, mutually satisfying. With a Win-Win solution, all parties feel good about the decision and feel committed to the action plan.

To grow a Win-Win mindset, you need to focus on the development of three character traits: integrity, maturity, and an abundance mentality²... More

1. Integrity. Integrity means treating everyone by the same set of principles.
   Conforming reality to our words - keeping promises and fulfilling expectations.
   Being loyal to those who are not present.

2. Maturity. Maturity is the balance between courage and consideration. Expressing feelings and convictions with courage balanced with consideration for the feelings and convictions of another person requires maturity, particularly if the issue is very important to both parties.

3. An Abundance Mentality. An abundance mentality flows from a deep inner sense of personal worth and security. It is a paradigm that states that this is a world of plenty and that there is enough for everybody. It results in the sharing of prestige, of recognition, of profits, of decision making. It opens possibilities, options, alternatives and creativity.

Conflict Resolution: Guidelines for the Six Steps of the No-Lose Method...

NLP Solutions: Dealing with Rude and Unfair Clients...

Problem Solving...

Creative Problem Solving (CPS)...

Asking Searching Questions...

Making a Decision...

Taking Action...

Concepts Related to Bridging Cultural Differences...

Cross-cultural Communication...

Tao of Influencing People...

Knowing People...

Understanding Perceptions...

Taking Different Perceptual Positions...

Influencing People...

Establishing Rapport...

Building Trust...

Persuading People...

Coaching...