People Skills:

Problem Solving

Solving People Problems

Dealing with Differing Perceptions, Negative Emotions, and Unclear Communication

Vadim Kotelnikov personal logo Vadim Kotelnikov

Founder, Ten3 Business e-Coach Happiness, Achievement,  Inspiration and Innovation unlimited!

 

 

 

"During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively." ~ Brian Koslow

 

 

Dealing with the Main Sources of People Problems

People problems are inevitable. Various people problems arise from the differences in perceptions, negative emotions, or unclear communication. The greatest communication problem is that the message sent is not the message received. Often, the problem or the conflict lies not in objective reality, but in people heads.

To prevent or solve people problems, base your relationships on accurate perceptions, friendly and clear communication, empathetic listening, appropriate emotions, and forward-looking positive outlook. Put yourself in their shoes to understand their perceptions and the way of their thinking. If you wish to achieve their psychological commitment to a mutually satisfactory outcome, involve them in the problem solving process and reaching that outcome.

Creative Problem Solving

Turning Problems Into Opportunities: 6 Tips

Don’t Forget About Your Own Problems

Don’t forget that you must deal with not only other people’s problems, but also with your own. Your emotions may also be destructive, your perceptions are likely to be one-sided, and you may not be communicating or listening well enough. Provide the other person with your undivided attention. Be empathetic and non-judgmental – empathetic listening can help you manage and avoid disruptive and assaultive behaviors. Assure your understanding. Ask clarifying questions and restate what you perceive the speaker to be saying.

Dealing with People Problem in Negotiations

The human aspect in negotiations can be disastrous, so can be failing to deal with others sensitively as human beings. People are emotional beings who frequently confuse their perceptions with reality.

Negotiation DOs and DON'Ts

Wise Agreement

“One way to deal with different perceptions is to make them explicit and discuss them with the other side. As long as you do this in a frank, honest manner without either side blaming the other for the problem as each sees it, such a discussion may provide the understanding they need to take what you say seriously, and vice versa,” advise the authors of Getting To Yes1.“If you want to influence them, you also need to understand empathetically the power of their point of view and to feel the emotional force with which they believe in it.” To accomplish this task withhold your judgment for a while and ‘try on’ their views. Understanding their point of view “allows you to reduce the area of conflict, and it also helps you advance your newly enlightened self-interest.”... More

 

 

 

Great Problem Solver

Problem Solving

4 Types of Problems

Problem Solving Strategies: 4 Levels

Effective Problem Solving in Business

Strategic Problem Solving

Creative Problem Solving

6-Step CPS Process

Lateral Thinking

Questions for Creative Business Problem Solving

Conflict Resolution

10-Step Yoga Guideline for Resolving Inner and Outer Conflict

 

References:

  1. Getting to Yes, by Roger Fisher, William Urey, Bruce Patton, Harvard Negotiation Project

  2. Secrets of Power Negotiating, Roger Dawson

Your People Skills

Knowing People

Myers-Briggs Type Indicator (MBTI)

Understanding Perceptions

Taking Different Perceptual Positions

Communication

10 Essential of Effective Communication

Face-To-Face Communication

Listening

Business Communication

10 Effective Business Communication Tips

Influencing People

Establishing Rapport

Building Trust

Effective Negotiation

Wise Negotiation DOs and DON'Ts

Separate the People from the Problem