Yin-Yang of Effective
Passive Listening: understanding, listening to emotions...
Active Listening: encouraging, asking questions...
Yin-Yang of Influencing People
Pearls of Wisdom
I am not one who was born in the possession
of knowledge; I am one who is fond of antiquity, and earnest in seeking
By touching you may kill, by keeping away
you may possess.
Allow your softer, more intuitive, and less
dominating feminine qualities to rise to the fore, so that you're
surrendering rather than dominating, receiving rather than broadcasting,
loving rather than fighting.
Knowledge speaks, but wisdom listens.
– Jimi Hendrix
What you are shouts so loudly in my ears I
cannot hear what you say.
– Ralph Waldo Emerson
The most important thing in communication
is to hear what isn't being said.
How To Make Great Presentations
Would you like
12 Active Listening
Be aware of biases and
Control your biases and validate your assumptions.
Encourage the speaker,
and paraphrase to show you are listening...
Humorous Business Plan:
"The greatest compliment that was ever paid me was
when someone asked me what I thought, and
attended to my answer."
Henry David Thoreau...
Understand and Fulfill
Needs of Others
Same Reality, Different Perceptions
One of the golden rules of the therapy
profession is that everyone needs at least one person with whom they can
openly and unashamedly discuss every little detail
– happenings, desires, fears
– of their
life, whether it is from the past, present, or future. There are other
psychological needs –
to be accepted unconditionally, appreciated, recognized, respected, desired,
valued, approved of, or complimented
affect the way we communicate with each other. Listen carefully, ask
questions to show that you are genuinely interested and you'll be amazed at
the spin-offs from becoming a
good question asker and a good listener. People appreciate, respect and
value others who are great listeners.
Listening To Your Customers
Customers can provide a much-needed
perspective on products
and services you may be too invested in to evaluate objectively.
Since they're the ones who'll be
buying, it's always better to know sooner rather than later...
Selling Is Problem Solving
"A bore is a person who talks when you wish him to listen."
Humorous Business Plan:
Success in Love
"A man is already halfway in love with any woman
who listens to him."
– Brendan Francis...
Humorous Business Plan:
Milestones completed and future plans:
"As soon as you
find the one to marry, just shut up and
14 Ways To Nourish Conflict
If you love
conflict in your life, don't
listen to anyone. Especially if someone is
already hot under the collar, any sign of not listening will turn up the
Engage All of Your Senses
Most people simply listen to the words that are
being said to them, but words contain only 10% of the message. The remaining
90% is hidden in the body language and the tone of voice. Understanding
body language can help you look beyond what people say to
what they really mean.
To remember better what's being communicated to
you, try to engage all your senses whilst listening as human
brain stores pictures, feelings, smells and tastes more effectively than
words. Understand you preferred mode of thinking, your
mental map: whether you are a visual
('see' the world), auditory ('hear' the world), or a kinesthetic ('feel' the
world). If you are a visual, when you're listening to someone, first of all
make what they're are telling you into a movie. As
remember better things that are out of the ordinary, you can try distorting
pictures or making them funny. To enhance the effect, add sounds, link
feelings to your movies, put the taste and smells in. And exaggerate
Barriers to Effective
Often we have too much difficulty listening to
other people because1:
we "know" what we are going to hear;
we are seeking confirmation, not information;
what's being said is getting in the way of what
10 Rules of Listening
Linda Eve Diamond
Rule #1: Stop Talking!
You can't multi-task speaking and
listening. If you're talking, you're not listening. This rule
also applies to the talking inside your head. If you're thinking
intently about what you want to say, you're not listening to
what is being said...
Active listening involves playing back your own
interpretation of what has been said in acknowledgement – 'As I see it, what
you mean is...'
Empowering the People Around You
The three general rules for empowering
the people around you, which apply to everyone you meet, are
appreciation, approval, and attention. Voice your thanks and
gratitude to others on every occasion. Praise them for every
accomplishment. And pay close attention to them when they talk
and want to interact with you. These three behaviors alone will
make you a master of human interaction and will greatly empower
the people around
Selling By Coaching
Treat your prospective customer as a player who wants to
achieve extraordinary results. You are to help the player win. Listen to
to understand the player's both conscious and unconscious needs...
DOs and DON'Ts of a Successful
Go out to look, to ask,
Socratic questioning is at the heart of critical thinking –
they enhance your critical thinking skills.
Socratic questions challenge accuracy and completeness of
thinking in a way that acts to move people towards their
At Its Best Listening Involves...
Effective Listening: The Bottom Line of Trust...
12 Rules of Effective
Types of Listening...
To Listen Well You Must...
The Tao of Listening...
Pretending Ignorance: Smart Is Dumb...
The Four Principles of
Selling with NLP: Eight Steps of Active Listening...